Optometry Answering Service That Understands Eye Care
TL;DR: My Business Care Team provides optometry-specific phone answering and scheduling services. We understand VSP vs EyeMed insurance, route medical vs routine visits correctly, and book directly into Eyefinity, RevolutionEHR, and other eye care systems. Practices typically recover $127K+ in annual revenue from missed calls.
Dedicated patient intake solutions for optometry and ophthalmology practices. We understand VSP vs EyeMed, medical vs routine visits, and provider scheduling preferences.
What is Patient Acquisition for Optometry?
Patient acquisition for optometry practices means converting phone calls, website inquiries, and referrals into scheduled comprehensive eye exams and optical purchases. It encompasses the full patient journey from first contact through appointment booking, including insurance verification and new patient intake.
Key Metrics to Track
- Call-to-appointment conversion rate
- New patient bookings per month
- Optical capture rate from exams
- Insurance verification accuracy
The Challenges You're Facing
We understand the unique operational challenges in optometry practices.
VSP vs EyeMed insurance complexity
High volume of routine exam scheduling
Medical vs routine visit routing
After-hours patient inquiries
Contact lens reorder management
How We Solve It
Industry-specific solutions designed for optometry workflows.
We Integrate With Your Systems
Direct scheduling into your existing EMR/PM system:
Getting Started is Easy
Discovery Call
We learn your workflows, EHR, and pain points in a 30-minute call.
Integration
We connect to your phone system and EHR/PM. Most integrations complete in 3-5 days.
Go Live
Full team integration in 1-4 weeks depending on your workflows and EHR complexity.
"Honestly it was a godsend. You have taken a process that we struggled with, and once we got the kinks figured out, you just run with it."Dr. Michael Dittman Owner, Dittman Eye Care (5 locations)
Optometry Practices Thriving with mybcat
See how practices like yours have transformed their operations.
Classic Vision Care
Atlanta, Georgia | 2 locations
How Classic Vision Care Cut Costs, Grew Revenue by 33%, and Freed Staff to Focus on Patients
Dittman Eye Care
Ohio | 5 locations
How Dittman Eye Care Scaled to 5 Locations Without Adding Front Desk Staff
Managing Multiple Optometry Locations?
Centralize patient operations across all your optometry practices. One team, consistent experience, unified reporting.
Optometry FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Ready to Transform Your Optometry Practice?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call