Optometry Call Service | Customer Service Outsourcing
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Client's Testimonials

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Dr. Larry Golson, Owner, Envision Eyecare

"I love how quiet the office is without phones ringing and my staff is focused on patients"

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-Ashley Choate, Manager, Family Eye Clinic Lafayette, LA

"From our first conversation about teaming up with Classic Vision, I felt confident that this would be a great opportunity for our business to grow to the next level. Nofa (manager in the Philippines) and her team have trained diligently to learn our office protocols and scheduling standards, accommodating our patients with a nearly flawless transition. I would highly recommend Classic Vision to handle all of your call center needs, as this has allowed us to spend much more time with patients in the office."

Know More

Basic $9.50/HR (pay as you go)

  • Find my VA
  • Manage by the Office - change to: Self Manage by the Office
  • Remote Work Person
  • Fully Integrated into your Software
  • Phase 1 of our Process
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    Phase I:

    Source Candidates Evaluate Candidates Based on Client Need Hire Candidate Access to My Business Care Team Academy
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DELUXE Starting at $1920 for 4 weeks

  • Inbound Phone Support
  • Make and Modified Appointments
  • Answer and Delegate all Inbound Calls
  • Respond to all Faxes
  • Respond to all Emails
  • Respond to all Text Messages
  • Phase 1, 2, 3, 4 of our process
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    Phase I

    Source Candidates Evaluate Candidates Based on Client Need Hire Candidate Access to My Business Care Team Academy

    Phase II

    Culture Training English Training Process Specific Training Industry Training

    Phase III

    Quality Metrics Service Level Metrics Productivity Metrics Ramp to Full Productivity

    Phase IV

    On going Monitoring On going Management On going Reporting
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ULTIMATE Starting at $2400 for 4 weeks

  • Everything in Deluxe
  • Recalls
  • Insurance Verification & Eligibility with Deductible & Co-Insurance Information
  • Confirmation of Exams
  • Reconciliation of Remittances / EOB into Practice Software
  • Phase 1, 2, 3, 4 of our process
    information icon

    Phase I

    Source Candidates Evaluate Candidates Based on Client Need Hire Candidate Access to My Business Care Team Academy

    Phase II

    Culture Training English Training Process Specific Training Industry Training

    Phase III

    Quality Metrics Service Level Metrics Productivity Metrics Ramp to Full Productivity

    Phase IV

    On going Monitoring On going Management On going Reporting
Book a Discovery Call

Seamless Integration With Your Systems

My Business Care Team integrates effortlessly with your practice management software, handling everything from billing and scheduling to insurance verification. Our agents work within your existing systems, ensuring smooth operations and real-time updates—so you can focus on patient care without disruptions.

Expertly Trained Agents

Our agents specialize in optometry and ophthalmology. With comprehensive training in practice management, insurance processes, and patient communication, they provide professional, patient-focused support. AI-powered training ensures every interaction meets the highest standards of service and compliance.

Schedule your Discovery Call

Take the first step in unlocking your business's potential by scheduling a call with our team.

Sign Up for Services

Ready to experience exceptional customer service? Sign up for our services today!

Roll Out our Implementation Plan Phases 1 - 4

Let us guide you through a seamless implementation process with our comprehensive plan.

Welcome to My Business Care Team

Customer Service Outsourcing Provider in Atlanta, Georgia

Burned-out staff? Tired of managing your customer service operations? If you are looking for a reliable and cost-effective solution to your woes, you’ve come to the right place. Look no further than My Business Care Team! With our optometry call service in Atlanta, Georgia, we can handle all of your call center needs which allows you to spend much more time on your business and creating customer value. From our first conversation to our first full-time project, we diligently learn the ins and outs of your business operations with a near-flawless transition. Hiring us would be a great opportunity for your business to grow to the next level.

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