Who We Are
Ankit Patel, Founder
Ankit Patel is the founder of My Business Care Team. He and his wife started Classic Vision Care – a full-service optometry group in Atlanta, GA. He found that hiring good help was hard and so decided to see what tasks could be moved off-site to somewhere that had a better labor pool. He found the Philippines as a great source of very talented people who are willing to work and are relatively inexpensive to the local job market. He works with his Filipino partners to build out a team of phone representatives, back office admin tasks, insurance verification, insurance billing and filing, insurance posting, virtual assistants, and soft collections.
Matthew Smyth, Head of Operations
A top troubleshooter in the world of Call Center Operations, Matthew brings almost two decades of knowledge and experience to My Business Care Team. He excels at problem-solving and Operations Management, having worked across four continents. Matthew is adept at navigating cultural differences, customer care, and leading teams globally.
Streamlining Operations:
- – Startup Growth: Built a single-room call center startup into a multinational operation spanning multiple countries and continents.
- – Leadership & Team Management: Proven success in leading and managing large, diverse teams across multiple locations with high employee engagement and over 90% retention.
- – Process Development: Revamps and revitalizes existing processes to ensure business success.
- – Performance Management: Streamlined performance metrics across various teams to enhance performance and reduce the burden on People Managers.
Francisco Aguilar, Head of Marketing
Francisco Aguilar is the Head of Marketing at My Business Care Team, leveraging over eight years of expertise in digital marketing, multimedia, and social media strategy to drive growth and innovation.
Pioneering Marketing Strategies:
- – Growth Marketing: Develops strategies that combine creativity with data-driven insights.
- – Team Leadership: Heads teams by fostering a collaborative, results-driven environment.
- – Performance Optimization: Implements tools and processes to optimize marketing performance.
- – Innovative Content Creation: Crafts compelling narratives that align with broader business goals.
Agon Karakashi, Software Development Professional
A skilled software development professional, Agon Karakashi is passionate about delivering innovative solutions and driving technological advancement across diverse projects.
Key Expertise:
- – Software Development: Expert in building, maintaining, and optimizing software solutions, using technologies such as PHP, JavaScript, Python, MySQL, and more.
- – Process Optimization: Spearheaded process improvements and automation, particularly in web development and system integrations.
- – Technical Leadership: Led the development and maintenance of company-wide web solutions, managing a team of developers and guiding them through complex projects.
- – Client-Focused Solutions: Delivered tailored solutions for clients across various industries, including ERP integrations, VoIP systems, and network monitoring tools.
- – End-to-End Development: Mastered full-lifecycle development from requirements gathering to deployment, ensuring high-quality software aligned with business needs.
Nathan Prodell, Business Development Manager
Nathan Prodell is a Marine Corps Veteran and an accomplished Business Development Manager at MyBCaT, possessing expertise in Operations Management, Sales & Service, Training, and Leadership. His strategic innovation has been pivotal during his tenure, guiding the team through transformational changes. Nathan’s leadership has been instrumental in optimizing operations, elevating sales strategies, and delivering exceptional customer service. Through collaborative efforts, Nathan and his team have consistently achieved profit growth and significantly expanded the customer base.
Education:
- – Masters Degree, American Intercontinental University
- – Bachelors Degree, University of Wisconsin
- – Associate Degree, Northeast WI Technical College
- – Connect with Nathan: https://www.linkedin.com/in/nathanprodell/
Garrett Korn, Customer Success Manager
Garrett Korn brings over a decade of customer success and project management expertise to My Business Care Team, where he specializes in helping optometry practices optimize their virtual assistant solutions. As a dedicated Customer Success Manager, Garrett works closely with eye care professionals to ensure they receive maximum value from their virtual support services.
Throughout his 10+ year career, Garrett has demonstrated excellence in building strong client relationships and implementing strategic solutions that streamline practice operations. His deep understanding of optometry practice needs, combined with his customer-centric approach, enables him to guide eye care professionals through the integration and optimization of virtual assistant services while ensuring exceptional support.
