Who We Are
Ankit Patel, Founder
Ankit Patel is the founder of My Business Care Team. He and his wife started Classic Vision Care – a full-service optometry group in Atlanta, GA. He found that hiring good help was hard and so decided to see what tasks could be moved off-site to somewhere that had a better labor pool. He found the Philippines as a great source of very talented people who are willing to work and are relatively inexpensive to the local job market. He works with his Filipino partners to build out a team of phone representatives, back office admin tasks, insurance verification, insurance billing and filing, insurance posting, virtual assistants, and soft collections.
Jenny Chavez, Head of Operations
Known for her steady leadership and results-driven mindset, Jenny works closely with the executive team to align day-to-day operations with long-term strategic goals.
With a strong background in customer experience and business operations—and years of direct experience in the optical industry—Jenny understands the unique challenges faced by eye care professionals. She brings a practical, client-first approach to building systems that improve efficiency, support growth, and strengthen patient outcomes.
Jenny plays a key role in shaping how My Business Care Team delivers value, helping ensure each client experiences the reliability, professionalism, and partnership they deserve.
LinkedIn: https://www.linkedin.com/in/jenrchavez/
Agon Karakashi, Software Development Professional
A skilled software development professional, Agon Karakashi is passionate about delivering innovative solutions and driving technological advancement across diverse projects.
Key Expertise:
- – Software Development: Expert in building, maintaining, and optimizing software solutions, using technologies such as PHP, JavaScript, Python, MySQL, and more.
- – Process Optimization: Spearheaded process improvements and automation, particularly in web development and system integrations.
- – Technical Leadership: Led the development and maintenance of company-wide web solutions, managing a team of developers and guiding them through complex projects.
- – Client-Focused Solutions: Delivered tailored solutions for clients across various industries, including ERP integrations, VoIP systems, and network monitoring tools.
- – End-to-End Development: Mastered full-lifecycle development from requirements gathering to deployment, ensuring high-quality software aligned with business needs.
Nathan Prodell, Business Development Manager
Nathan Prodell is a Marine Corps Veteran and an accomplished Business Development Manager at MyBCaT, possessing expertise in Operations Management, Sales & Service, Training, and Leadership. His strategic innovation has been pivotal during his tenure, guiding the team through transformational changes. Nathan’s leadership has been instrumental in optimizing operations, elevating sales strategies, and delivering exceptional customer service. Through collaborative efforts, Nathan and his team have consistently achieved profit growth and significantly expanded the customer base.
Education:
- – Masters Degree, American Intercontinental University
- – Bachelors Degree, University of Wisconsin
- – Associate Degree, Northeast WI Technical College
- – Connect with Nathan: https://www.linkedin.com/in/nathanprodell/
Garrett Korn, Customer Success Manager
Garrett Korn brings over a decade of customer success and project management expertise to My Business Care Team, where he specializes in helping optometry practices optimize their virtual assistant solutions. As a dedicated Customer Success Manager, Garrett works closely with eye care professionals to ensure they receive maximum value from their virtual support services.
Throughout his 10+ year career, Garrett has demonstrated excellence in building strong client relationships and implementing strategic solutions that streamline practice operations. His deep understanding of optometry practice needs, combined with his customer-centric approach, enables him to guide eye care professionals through the integration and optimization of virtual assistant services while ensuring exceptional support.
