Optometry Call Service in Atlanta, Georgia

Ankit Patel, Founder

Ankit Patel is the founder of My Business Care Team. He and his wife started Classic Vision Care – a full-service optometry group in Atlanta, GA. He found that hiring good help was hard and so decided to see what tasks could be moved off-site to somewhere that had a better labor pool. He found the Philippines as a great source of very talented people who are willing to work and are relatively inexpensive to the local job market. He works with his Filipino partners to build out a team of phone representatives, back office admin tasks, insurance verification, insurance billing and filling, insurance posting, virtual assistants, and soft collections.
LinkedIn: https://www.linkedin.com/in/ankitpatelcvc/

Peter Palarion, Head of Operations

A trailblazer in People, Process, and Performance Management, Peter brings over 17 years of extensive management experience to the table, shaping the future of organizations through strategic leadership and innovative solutions.

Expertise and Impact

People Management:

Peter has been instrumental in spearheading initiatives aimed at enhancing employee engagement and retention. His strategic approach has consistently fostered a motivated and high-performing workforce.

Process Management:

An advocate for efficiency and effectiveness, Peter has authored and implemented process guidelines and improvements, particularly in training and onboarding then towards nesting and operations. His commitment to process optimization ensures smooth transitions and operational excellence.

Performance Management:

Innovating in performance management, Peter developed an advanced automation tool for data collection and analysis. This tool has revolutionized coaching approaches and performance management, enabling targeted and impactful development strategies.

Client Management:

Recognizing the importance of client satisfaction, Peter devised a streamlined and strategic client management process. This approach has guaranteed consistent client engagement and satisfaction, cementing long-term partnerships and trust.

End-to-End Process Creation:

Demonstrating expertise in comprehensive process development, Peter has crafted customer experience strategies that encompass the entire customer lifecycle—from acquisition to retention. This holistic approach ensures that every customer interaction is optimized for satisfaction and loyalty.

With a proven track record of driving excellence in people, processes, and performance, Peter continues to be a game changer, committed to delivering exceptional results and fostering growth and innovation within organizations.

Oscar Risueño, Head of Learning and Development

An accomplished Learning and Development (L&D) consultant, Oscar is passionate about fostering growth and innovation within organizations. With a proven track record at industry giants like BlaBlaCar, Duo, Rakuten, Salesforce, and Atlassian,  Oscar is a trusted partner in crafting transformative learning experiences.

A Patient-First Approach

Understanding Patient Needs:

Oscar deeply values understanding the unique challenges and aspirations of patients. This empathy fuels the creation of training programs that equip healthcare professionals with the skills and knowledge to deliver the highest quality care.

Empowering Caregivers:

By designing engaging and thought-provoking training experiences, Oscar empowers healthcare teams to think critically, solve problems creatively, and ultimately provide compassionate, patient-centered care.

Promoting a Culture of Learning: Oscar believes that continuous learning is essential for healthcare professionals to stay at the forefront of their field and adapt to evolving patient needs. Oscar´s ‘s training programs foster a culture of curiosity and growth, benefiting both employees and the patients they serve.

Expertise and Impact:

Engaging Training Design:  Oscar designs training programs that go beyond knowledge transfer, actively promoting critical thinking, problem-solving, and creativity in employees.

Client-Focused Results: Oscar understands the unique needs of each organization, tailoring training solutions that align with specific business objectives.

Driving Positive Change Through Education:

Oscar’s mission is to make a tangible difference in patient care through impactful and thought-provoking  learning experiences. By investing in the growth and development of healthcare professionals,  Oscar is dedicated to elevating the standard of care and ultimately improving the lives of patients worldwide.