Customer Service Outsourcing | Marietta, Georgia

OPTIAI STRATEGY RETAINER

$2,500 / mo*

  • Fractional AI CTO On-Call
  • Talent Match & Upskilling
  • No-Click Admin Automation
  • Data Health & Compliance
  • Future-Proof Tech Radar
  • *Quarterly commitment. Cancel anytime after 90 days.

Schedule a Strategy Jam

ULTIMATE

$1200 for 2 weeks

  • Everything in Deluxe
  • Recalls
  • Insurance Verification & Eligibility
  • Confirmation of Exams
  • Phase 1, 2, 3, 4 of our Process

    Phase I

    SOP creation, Hiring and vetting using testing and Behavior based interviews

    Phase II

    Training – Client process, technology systems, industry, cultural, and HIPAA

    Phase III

    Go live and ramp – Monitor metrics for performance and make adjustments

    Phase IV

    Post Ramp ongoing monitoring metrics and performance
  • Spanish-speaking Agents Available*

Book a Discovery Call

DELUXE

$960 for 2 weeks.

  • Inbound Phone Support
  • Make and Modify Appointments
  • Answer and Delegate all Inbound Calls
  • Respond to all Emails and Text Messages
  • Phase 1, 2, 3, 4 of our Process

    Phase I

    SOP creation, Hiring and vetting using testing and Behavior based interviews

    Phase II

    Training – Client process, technology systems, industry, cultural, and HIPAA

    Phase III

    Go live and ramp – Monitor metrics for performance and make adjustments

    Phase IV

    Post Ramp ongoing monitoring metrics and performance
  • Spanish-speaking Agents Available*

Book a Discovery Call

SCRIBE SERVICE

$10.50/hour

  • Professional Virtual Scribing for Optometry Practices
  • Experienced, Trained Virtual Scribes
  • Support for Exam Documentation and Charting
  • Accurate and Timely Note Entry into EHR Systems

Book a Discovery Call

INSURANCE MANAGEMENT

Starting at $600 for Part-Time

  • Filing of Vision and Medical Insurance
  • Follow-up on Rejections
  • Reconciliation of Remittances/EOBs
  • Fully Integrated with Your Practice

Book a Discovery Call

DEEP DIVE ANALYSIS

$500 One-Time Fee

  • Comprehensive Call Analysis to Identify Missed Opportunities
  • Insights Into Missed Calls, Peak Times, and Staffing Needs
  • Detailed Presentation with Actionable Insights
  • Cost Comparison for Outsourcing vs. Internal Staffing

Order Your Analysis

CUSTOM PROGRAM

Contact Us for Pricing

  • Create Your Own Program
  • Build a Custom Solution Based on Your Needs
  • Select Tasks from Our Comprehensive Service List
  • Appointment Scheduling
  • Email and Text Response
  • Spanish-speaking Agents Available*

Book a Discovery Call

AI VOICE AGENTS

Starting at $100 for 2 weeks

  • 24/7 Intelligent Call Answering
  • Real-Time Appointment Booking Available
  • Insurance & Benefit Triage
  • After Hours Emergency Routing
  • HIPAA Secure Call Transcripts

Schedule a Call

PATIENT PROMISE ALERTS

Starts at $250 / 2 weeks

  • Live order status calls to labs, distributors, & vendors
  • Real-time ETA entered in your practice system
  • Daily report of jobs at risk of running late
  • 100% hands-off after quick ramp-up

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IN-OFFICE STAFF RECRUITING

$500 First Month,
then $197/month

  • Job-Ad Creation & Posting
  • Applicant Screening & Phone Pre-interviews
  • Skills & Culture-fit Scoring
  • Interview Scheduling
  • Scientifically Validated Assessments

Schedule a Call

VA MONITOR & AUDIT

$100 / 2 weeks (Intro Pricing)

  • Screen-capture & activity tracking
  • HIPAA-secure call & task scoring
  • Time-on-task brief
  • Red-flag SLA & HIPAA alerts

Schedule a Call

How We Compare to Others

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