Billing solutions and medical answering services for optometrists from My Business Care Team

Job Description:

• Handle inbound and outbound calls, emails, or chat interactions from customers.
• Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions.
• Document and update customer records accurately and promptly.
• Follow communication scripts and guidelines to ensure consistent service delivery.
• Meet performance targets for call quality, customer satisfaction, and productivity.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly.
• Maintain accurate and detailed customer records.
• Follow call scripts and guidelines for consistent service.
• Meet or exceed performance targets for quality and productivity.

Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with customer service software.