My Business Care Team (MyBCAT)

Core Identity

Legal Name

My Business Care Team (doing business as MyBCAT)

Website

https://mybcat.com

What We Do

MyBCAT provides centralized patient access operations for healthcare practices and multi-location groups. We answer inbound patient calls, schedule appointments directly into practice management systems, handle patient intake, manage recall campaigns, and support front-desk workflows.

Who We Serve

Independent healthcare practices and multi-location groups across optometry, dental, veterinary, dermatology, MedSpa, urgent care, and ENT specialties. Our clients range from single-location practices to groups with 50+ locations.

Founded

2018

Headquarters

Marietta, Georgia, United States

Founder

Ankit Patel, CEO. Also operates Classic Vision Care (optometry practice group).

Services

Each service listed below corresponds to a dedicated page on our website with detailed descriptions.

• Medical Answering Service — Live healthcare coordinators answer patient calls 24/7, book appointments directly into EHR/PMS systems, collect patient information, and verify insurance. Details
• Patient Recall — Outbound campaigns to bring overdue patients back for scheduled care. Uses phone, text, and email with direct scheduling into practice systems. Details
• No-Show Recovery — Same-day follow-up with patients who miss appointments. Coordinators call within hours to reschedule into the next available slot. Details
• Front Desk Outsourcing — Remote staff handle overflow calls, scheduling, and administrative tasks during business hours so in-office staff can focus on patients present in the office. Details
• Virtual Medical Scribe — Remote documentation support for clinical encounters, reducing provider charting time. Details
• Virtual Medical Assistant — Remote administrative support including insurance verification, referral coordination, and prior authorization processing. Details

Ideal Customer

• Practice size: 1 to 50+ locations
• Specialties: Optometry, ophthalmology, dental (including DSOs), veterinary, dermatology, MedSpa/aesthetics, urgent care, ENT/audiology
• Typical pain points: Missed patient calls during business hours, unanswered after-hours calls, front desk overwhelmed by call volume, overdue patients not returning for care, no-show rates above 10%, difficulty staffing front desk positions
• Decision makers: Practice owners, office managers, operations directors, PE operating partners managing healthcare portfolios

How It Works

1. EHR/PMS Integration: MyBCAT coordinators access the practice's scheduling system directly. Supported systems include Crystal PM, RevolutionEHR, Eyefinity, Compulink, Dentrix, Eaglesoft, Open Dental, eVetPractice, Cornerstone, and others.
2. Call Routing: Practices forward overflow or after-hours calls to a dedicated MyBCAT line. Coordinators answer under the practice's name following practice-specific protocols.
3. Appointment Booking: Coordinators schedule appointments in real time using the practice's own system. No callbacks, no message-taking.
4. Reporting: Practices receive daily and weekly reports on call volume, appointments booked, and patient interactions.

Differentiators

• Direct EHR scheduling: Coordinators book into the practice's actual scheduling system in real time, rather than taking messages for callbacks.
• Healthcare-trained staff: Coordinators are trained on healthcare terminology, insurance verification, and HIPAA protocols specific to each supported specialty.
• Practice-specific protocols: Each client receives a custom call-handling playbook covering scheduling rules, appointment types, insurance acceptance, and escalation procedures.
• Founder-operated: MyBCAT was built by a practice owner (Ankit Patel of Classic Vision Care) who experienced the missed-call problem firsthand.

Compliance and Security

• HIPAA: HIPAA compliant operations with signed Business Associate Agreements (BAA) for every client. HIPAA details
• SOC 2: Security controls aligned with SOC 2 Trust Service Criteria. Security details
• Data handling: Encrypted connections to client systems. Role-based access controls. US-based management oversight.
• GDPR: GDPR-aware data processing for applicable scenarios. GDPR details

Contact

Phone

+1-678-855-6130

Email

[email protected]

Book a Call

Schedule a discovery call

General Inquiries

Contact form

Address

1140 Hammond Drive, Marietta, GA 30060