Centralized Scheduling for Dental Offices: DSO Operations
Learn how DSOs and multi-location dental groups implement centralized scheduling to boost efficiency, reduce no-shows, and standardize patient access across
Areas of Expertise
What I Write About
Patient Acquisition
Strategies for capturing every patient opportunity through better call handling and scheduling.
Healthcare Operations
Lean Six Sigma principles applied to medical practice workflows and team efficiency.
Practice Management
Building systems that reduce no-shows, improve recall rates, and maximize revenue per patient.
Scaling Multi-Location Practices
Operational blueprints for growing from single to multi-location healthcare groups.
Background
From Corporate to Practice Owner
My journey to healthcare operations started in unexpected places. At Dell, I learned how world-class companies optimize at scale. At Cleveland Clinic, I saw firsthand how complex healthcare systems actually operate.
I earned my Lean Six Sigma certification and completed my Master of Positive Organizational Development (MPOD) at Case Western Reserve's Weatherhead School of Management. These frameworks became the foundation for everything I build today.
When my wife Dr. Mital Patel and I opened Classic Vision Care in Atlanta, I quickly discovered that even the best clinical care fails without solid operations. Missed calls meant lost patients. Staffing chaos meant inconsistent service. That frustration led me to build the systems that became My Business Care Team.
Today, I split my time between running operations at Classic Vision Care (our real-world testing lab) and helping 70+ healthcare practices implement the same systems that transformed our practice.
Recent Writing
Articles by Ankit
Practical insights on healthcare operations, patient acquisition, and practice management.
Technology
Operations
Enterprise Call Answering for Healthcare: Multi-Location
How multi-location healthcare groups achieve 95%+ answer rates with enterprise call answering. Framework for DSOs, PE-backed groups, and 3+ location networks.
Patient Experience
Patient Reactivation Campaigns at Scale: A Multi-Location
Learn how multi-location healthcare groups run patient reactivation campaigns at scale. Centralized workflows, KPIs, and ROI benchmarks for 3+ location
Enterprise
Centralized RCM for Multi-Location Healthcare Groups
Multi-location healthcare groups that centralize RCM cut denial rates by 40-60% and reduce days in AR to under 35. Learn the implementation framework here.
Enterprise
Healthcare Staffing Ratios and Patient Access: How Multi-Location Groups Optimize Both
Learn how multi-location healthcare groups calibrate staffing ratios to maximize patient access. Includes FTE formulas, benchmarks, and EBITDA impact data.
Enterprise
DSO Change Management Framework for Patient Access Teams
DSO change management framework for centralizing patient access. Reduce 70% failure rates with phased implementation across multi-location groups.