No-Show Recovery Program: Multi-Location Guide to Schedule Gaps
No-shows cost US healthcare $150B yearly. Multi-location groups see up to 70% reduction with recovery programs. Learn the framework.
Areas of Expertise
What I Write About
Patient Acquisition
Strategies for capturing every patient opportunity through better call handling and scheduling.
Healthcare Operations
Lean Six Sigma principles applied to medical practice workflows and team efficiency.
Practice Management
Building systems that reduce no-shows, improve recall rates, and maximize revenue per patient.
Scaling Multi-Location Practices
Operational blueprints for growing from single to multi-location healthcare groups.
Background
From Corporate to Practice Owner
My journey to healthcare operations started in unexpected places. At Dell, I learned how world-class companies optimize at scale. At Cleveland Clinic, I saw firsthand how complex healthcare systems actually operate.
I earned my Lean Six Sigma certification and completed my Master of Positive Organizational Development (MPOD) at Case Western Reserve's Weatherhead School of Management. These frameworks became the foundation for everything I build today.
When my wife Dr. Mital Patel and I opened Classic Vision Care in Atlanta, I quickly discovered that even the best clinical care fails without solid operations. Missed calls meant lost patients. Staffing chaos meant inconsistent service. That frustration led me to build the systems that became My Business Care Team.
Today, I split my time between running operations at Classic Vision Care (our real-world testing lab) and helping 70+ healthcare practices implement the same systems that transformed our practice.
Recent Writing
Articles by Ankit
Practical insights on healthcare operations, patient acquisition, and practice management.
Operations
Practice Growth
Automated vs Human Patient Recall: Data-Driven Comparison
Live calls achieve 32% completion vs 17% for automated texts, but automation costs 55-65% less. Learn when to use each approach.
Practice Growth
Patient Recall Service: What It Is and When You Need It
Patient recall services help healthcare groups recover 15-30% more revenue. Learn when to use in-house vs outsourced recall and how to evaluate providers.
Practice Growth
Dormant Patient Reactivation: 30-Day Multi-Location Playbook
Multi-location healthcare groups recover 15-25% of dormant patients with this 30-day reactivation playbook. Steps for DSOs and healthcare networks.
Practice Growth
Patient Recall Campaign Framework: Step-by-Step Guide
Build a patient recall campaign that works. Complete 6-phase framework for multi-channel outreach, messaging, and achieving 20%+ reactivation rates.
Practice Management
Animal Hospital Patient Intake: Cut Wait Times by 40%
Transform your animal hospital patient intake process with proven strategies. Reduce wait times, boost client satisfaction, and increase daily appointments.