What I Write About
Patient Recall & Reactivation
Clinical perspectives on why patients lapse and evidence-based strategies to bring them back.
Patient Communication
Best practices for patient messaging that improves compliance and builds trust.
Eye Care Clinical Operations
Workflow optimization from the clinician's perspective to maximize chair time.
Patient Experience
Ensuring every patient touchpoint—from first call to follow-up—meets clinical standards.
From Chair-Side to Operations
Dr. Mital Patel co-founded Classic Vision Care alongside Ankit Patel, combining clinical excellence with operational discipline from day one. As the practice's primary optometrist, she sees patients daily—performing comprehensive eye exams, managing ocular disease, and fitting specialty contact lenses.
That daily chair-side experience gives her a perspective most operations consultants simply do not have. She understands why patients cancel, what motivates them to return, and where communication breaks down between the front desk and the exam room. Her clinical insights directly inform the patient recall strategies and communication templates that MyBCAT deploys for practices nationwide.
Classic Vision Care serves as the real-world testing ground for every process MyBCAT builds. Before a recall sequence, phone script, or patient workflow is recommended to a client, it has already been validated in Dr. Mital's practice—with real patients and measurable outcomes.
As Clinical Advisor to MyBCAT, Dr. Mital ensures that operational efficiency never comes at the cost of patient care. Every recommendation is filtered through the lens of a practicing clinician who knows what works in the exam lane.
Articles by Dr. Mital
Clinical insights on patient recall, communication, and the eye care patient experience.