How Dittman Eye Care Scaled to 5 Locations Without Adding Front Desk Staff
Dittman Eye Care
The Challenge
Dr. Dittman faced severe staffing challenges post-COVID. With expansion from 3 to 5 locations, the practice struggled with inconsistent patient intake across offices. Each location had different phone handling, leading to missed calls during busy periods. Hiring and training front desk staff for each new location was expensive and time-consuming.
The Solution
My Business Care Team became the centralized patient intake and billing team for all 5 locations. We took over call center operations and billing processes, handling the workload the internal team was struggling with and maintaining consistency across all locations.
What We Implemented
- ✓ Unified phone system routing across all 5 locations
- ✓ Call center services for all inbound patient calls
- ✓ Billing and accounts receivable management
- ✓ Custom training on Eyefinity workflows and provider preferences
- ✓ Insurance verification protocols for VSP and EyeMed
The Results
Within 6 months, Dittman Eye Care resolved their staffing struggles and achieved consistent operations across all locations. The practice expanded without the typical growing pains of hiring and training new front desk staff.
"Honestly it was a godsend when we brought them in. You have taken a process that we were challenged with, we struggled, and once we got the little kinks figured out, you just run with it."Dr. Michael Dittman Owner, Dittman Eye Care (5 locations)
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