MyBCAT vs Hiring a Virtual Assistant: What's the Difference?
Managed Service vs DIY Staffing
Should you hire a virtual assistant or use a managed service like My Business Care Team? Compare the true costs, management requirements, and outcomes of each approach for your healthcare practice.
TL;DR
Self-managed staffing at $8-15/hour
Fully managed patient acquisition with outcome-based pricing
Bottom line: Virtual Assistants works if you want to manage your own staff. My Business Care Team works if you want results without the management burden.
Feature-by-Feature Comparison
See exactly how My Business Care Team and Virtual Assistants stack up across key areas.
Management & Operations
| Feature | MyBCAT | Virtual Assistants |
|---|---|---|
| Who manages | My Business Care Team handles everything | You manage directly |
| Training | Pre-trained on your EHR | You train from scratch |
| Quality assurance | Continuous monitoring | You monitor |
| Scheduling & coverage | Automatic team coverage | You coordinate |
| Performance reviews | Included | You conduct |
Risk & Reliability
| Feature | MyBCAT | Virtual Assistants |
|---|---|---|
| Sick day coverage | Automatic backup | No coverage |
| Turnover handling | Seamless replacement | Start over |
| Call overflow | AI handles overflow | Calls go to voicemail |
| After-hours coverage | Included | Extra cost/effort |
Technology
| Feature | MyBCAT | Virtual Assistants |
|---|---|---|
| Dashboard & analytics | ✓ | ✕ |
| EHR integration | Direct integration | You set up |
| Call recording & QA | ✓ | You arrange |
| AI assistance | ✓ | ✕ |
True Cost Factors
| Feature | MyBCAT | Virtual Assistants |
|---|---|---|
| Your management time | None | 5-10 hrs/week |
| Training costs | Included | 40+ hours initial |
| Technology/tools | Included | You provide |
| Replacement costs | None | Start over each time |
Virtual Assistants → MyBCAT
Virtual Assistants
- ✗ You hire and train
- ✗ You manage daily
- ✗ Single person, single point of failure
- ✗ No technology included
- ✗ You handle sick days and turnover
- ✗ General admin skills
MyBCAT
- ✓ Team arrives trained and ready
- ✓ Fully managed for you
- ✓ Team coverage, always available
- ✓ Dashboard, analytics, AI included
- ✓ Seamless coverage always
- ✓ Healthcare specialists
Why Practices Choose My Business Care Team
Here's what you get with our managed approach.
Zero management time required from you
No training burden - team arrives ready on day one
Never without coverage - team + AI always available
Technology platform included (dashboard, analytics, integrations)
Consistent quality through continuous monitoring
Scales instantly without additional hiring
When Virtual Assistants Might Be Right
We believe in honest comparisons. Here's when Virtual Assistants could be a good fit:
- Lower apparent hourly cost ($8-15/hr typical)
- Direct relationship with your VA
- Full control over tasks and priorities
- Can handle tasks beyond phone work
- Flexibility in role definition
Virtual Assistants is best for:
- Practices with dedicated management capacity
- Owners who enjoy hands-on staff management
- Very small practices with simple workflows
- Practices needing diverse admin tasks beyond phones
Virtual Assistants vs My Business Care Team FAQ
Isn't hiring a VA cheaper than My Business Care Team?
The hourly rate looks lower, but the true cost includes your time managing (5-10 hrs/week), training (40+ hours), technology setup, and the cost of gaps when your VA is unavailable. Most practices find My Business Care Team's total cost similar with far less hassle.
Can't I just train a VA on my systems?
You can, but it takes significant time. Our team arrives pre-trained on major EHR systems and healthcare workflows. We also handle ongoing training as your needs evolve, so you never have to repeat the process.
What if I already have a VA and want to switch?
Many practices make this switch when they realize the management burden isn't worth the cost savings. We can transition you in 2-3 weeks, and you'll immediately notice the difference in coverage consistency and visibility.
Do I lose control by using My Business Care Team instead of my own VA?
You gain visibility, not lose control. Our dashboard shows you every call, outcome, and metric in real-time. You set the protocols and preferences; we execute consistently. Most owners find they have better insight into operations than with a self-managed VA.
Ready to See the My Business Care Team Difference?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call