Never Miss an Appointment Again
Often, when calls are missed, the patient doesn’t call back — you lose the patient and revenue. When patients want to book appointments, they usually want to do it when it’s convenient for them, not when it’s convenient for you.
My Business Care Team’s Never Miss an Appointment service is a patient-first communication hub that allows you to book appointments, answer patient inquiries, and receive messages at all hours so you never miss an appointment again. It’s a 24/7 system — without the staffing headaches.
A Patient Communication System Built for Optometry
Our optometry receptionist service includes an AI receptionist so that you get vital coverage when you can’t provide human coverage. With our AI receptionist, you control the ratio of human vs AI support. You get flexible, always-on front desk coverage — without staff recruitment or retraining..
Never Miss an Appointment provides an AI receptionist for optometrists specifically. With full training, backup staff, and full managerial oversight, our service means you can think less about admin and more about patient care.
What’s Included in the Never Miss an Appointment Package?
Starting at $960/2 weeks, our Never Miss an Appointment package includes:
- Trained Agents & Backups: HIPAA-compliant training, coverage redundancy, and full backup staffing included.
- Inbound Calls – 100% Answered: Every patient call is picked up live — zero voicemail, zero missed opportunities.
- AI Overflow & After-Hours Booking: Patients can schedule appointments while you sleep, ensuring true 24/7 coverage.
- Email Management – 2-Hour Response: We reply to patient emails within 2 hours, compared to the 2-day industry average.
- Instant Text Response: Texts are answered in real-time, boosting patient engagement and satisfaction.
- Human + AI Combo: You control the balance between live agents and AI support, giving you perfect coverage at every hour.
- Performance Tracking: Monitor appointment close rates, call quality, and SOP adherence with complete transparency.
- Daily & Weekly Reports: Receive easy-to-digest summaries and weekly insights to track success.
- Dedicated Managers: Oversight ensures accountability, consistency, and practice-wide peace of mind.
Ideal for Optometry Practices That Need Complete Coverage
When you need complete coverage so you never miss an opportunity, My Business Care Team can help. We work well with:
- Multi-location practices: You can centralize your communications across multiple sites
- Growth-focused offices: You can scale your support without staff retraining or recruitment
- High-volume practices: Overflow AI prevents bottlenecks and missed opportunities during busy times
- Patient-focused approaches: You can guarantee every patient touchpoint is professional and consistent
