One Team. Every Location. Every Call.
Centralized patient operations for healthcare groups scaling from 3 to 300 locations
The Multi-Location Phone Problem
As you grow, phone operations get harder, not easier. Every new location multiplies complexity.
Inconsistent Patient Experience
Every location handles calls differently. New patients get different experiences depending on who answers.
Training Never Ends
High turnover means constant training. As soon as someone is proficient, they leave.
No Visibility Across Locations
You can not see call volume, answer rates, or booking rates across all locations in one place.
Scaling Means More Chaos
Adding locations should mean more revenue, not more operational headaches.
Centralized Operations, Local Feel
One trained team handles patient calls for all your locations. They know your protocols, your providers, and your patients.
Multi-Location Call Routing
Calls route to the right team member based on location, call type, and availability. No patient waits.
Unified EHR Access
We schedule directly into each location's EHR. Dentrix, Eyefinity, ModMed—we integrate with 50+ systems.
Location-Specific Protocols
Each location can have unique scheduling rules, provider preferences, and patient communication styles.
Centralized Reporting
See call volume, answer rates, booking rates, and patient satisfaction across all locations in one dashboard.
Overflow Between Locations
When one location is slammed, calls overflow to the central team. No more voicemail during rush hours.
Scalable Infrastructure
Adding a location takes days, not months. Our team expands with you.
Enterprise Solutions by Industry
Specialized patient operations for every healthcare vertical.
DSOs & Dental Groups
From 5 locations to 500, we scale with you
Optometry Groups
Unified patient operations for growing eye care groups
Veterinary Groups
Professional phone support for growing veterinary networks
Urgent Care Chains
Handle high call volume across all your urgent care locations
From Discovery to Go-Live
A phased approach that minimizes disruption and maximizes results.
Discovery & Planning
We map your locations, EHR systems, and workflows. We identify quick wins and build a rollout plan.
Phased Onboarding
We start with 1-2 locations, perfect the process, then roll out to remaining locations.
Centralized Operations
Your dedicated team handles all locations with consistent quality and real-time reporting.
30-Day Pilot Program
Test us with 1-2 locations before committing your entire organization.
No Long-Term Commitment
30 days to prove ROI. Cancel anytime if we don't deliver.
Live in 5-7 Days
Pilot locations go live fast. See results within the first week.
Full Metrics Dashboard
Track answer rates, booking rates, and patient satisfaction from day one.
Dedicated Success Manager
Single point of contact for your pilot. Weekly check-ins and optimization.
Built to Scale With You
The infrastructure to handle 5 locations or 500.
How a 5-Location Optometry Group Centralized Patient Operations
"We were struggling to maintain consistent phone coverage across all our locations. My Business Care Team gave us one team that handles everything. Our call answer rate went from 67% to 100%, and we are booking 40% more appointments."
Build vs. Buy: Multi-Location Call Center Analysis
Should you build an in-house centralized call center or partner with us? Get a detailed cost analysis and decision framework.
Read the AnalysisEnterprise FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Ready to Centralize Your Patient Operations?
Book a discovery call to see how My Business Care Team can support your multi-location growth.
Talk to Enterprise Team