Centralized Patient Access for Healthcare Groups
One team. Every location. Every patient call handled right.
When you have 5, 10, or 50+ locations, every location handling calls differently creates chaos. Patients get inconsistent experiences, staff turnover creates constant training gaps, and you have zero visibility into what's actually happening on the phones.
Why Multi-Location Phone Operations Break Down
How Centralized Patient Access Works
Single Team, All Locations
Your dedicated team knows every location's protocols, providers, and systems. Patients get the same quality experience no matter which location they're calling.
Direct EHR Scheduling
We schedule directly into each location's system-Dentrix, Eyefinity, ModMed, or whatever you use. No callbacks, no delays.
Location-Specific Routing
Calls route intelligently based on the location called, service needed, and provider availability.
Unified Reporting Dashboard
See call volume, answer rates, booking rates, and patient satisfaction across all locations in one place.
How We Roll Out Across Your Locations
We don't flip a switch. We pilot, perfect, then scale.
Discovery
Map locations, systems, and workflows
- EHR/PM system inventory
- Workflow documentation
- Protocol capture
- Team introductions
Pilot Setup
Configure and launch 1-2 pilot locations
- System access setup
- Protocol training
- Call routing configuration
- Go-live with pilot sites
Pilot Optimization
Refine processes based on pilot learnings
- Performance review
- Protocol adjustments
- Team calibration
- Reporting setup
Phased Rollout
Expand to remaining locations
- Add 2-3 locations per week
- Ongoing QA and training
- Dashboard expansion
- Continuous improvement
30 / 60 / 90 Day Milestones
- ✓ Pilot locations fully operational
- ✓ Call answer rate >95%
- ✓ First-call resolution >90%
- ✓ Team handling protocols independently
- ✓ 50% of locations onboarded
- ✓ Reporting dashboard live
- ✓ QA process established
- ✓ Patient satisfaction baseline set
- ✓ All locations live
- ✓ Performance targets met
- ✓ Recall campaigns launched
- ✓ ROI metrics documented
Ready to Centralize Patient Access?
Book a discovery call to see how we can support all your locations.
Talk to Enterprise Team