Visibility Across All Your Locations
Dashboards, scorecards, and QA that keep your operations on track.
You can't improve what you can't measure. Most multi-location groups have no idea how their phone operations are performing-call volume, answer rates, booking rates, patient satisfaction. You're flying blind.
Why You're Flying Blind
What Your Dashboard Looks Like
Real-time visibility across all your locations in one view.
Complete Visibility Into Phone Operations
Real-Time Dashboards
See call volume, answer rates, average handle time, and booking rates across all locations-updated in real time.
Agent Scorecards
Track individual agent performance on call quality, patient satisfaction, and key metrics. Identify coaching opportunities.
Location Comparisons
Compare performance across locations. See which sites are excelling and which need support.
QA Call Reviews
Regular call audits ensure quality stays high. We share feedback and continuously improve.
Dashboard Metrics
Real-time visibility into every aspect of your phone operations.
Call Volume
Inbound calls by location, hour, and day
Answer Rate
Percentage of calls answered within 3 rings
Average Handle Time
Time spent per call by type
Booking Rate
Calls that result in scheduled appointments
First-Call Resolution
Issues resolved without callback
Patient Satisfaction
Post-call survey scores
Recall Success
Outbound recall campaign results
Queue Time
How long patients wait before answer
How We Maintain Call Quality
Call Recording
100% of calls recorded for review and training purposes.
Weekly Audits
Random sample of calls reviewed against quality scorecard.
Agent Coaching
Individual feedback sessions based on QA findings.
Continuous Improvement
Protocol updates based on trends and feedback.
Ready to See Your Phone Operations Clearly?
Book a discovery call to see a live dashboard demo.
Talk to Enterprise Team