Phone Support for Urgent Care Networks
Handle high call volume across all your urgent care locations
Centralized call handling for urgent care chains. We manage high call volume, provide wait time information, and route patients to the right location based on services and capacity.
Problems We Solve for Urgent Care Chains
High Call Volume Spikes
Flu season, COVID surges—call volume spikes unpredictably. Staff can not keep up.
Wait Time Questions
Patients call to ask wait times. These calls take staff away from check-in.
Service Availability
Not every location offers every service. Patients need routing to the right clinic.
After-Hours Guidance
When clinics close, patients still call. They need guidance on ER vs. waiting.
How We Help Urgent Care Chains
Scalable Call Handling
We scale up during volume spikes. No patient waits on hold.
Wait Time Information
Real-time wait time updates to callers. Reduces unnecessary calls to locations.
Intelligent Patient Routing
Route patients to the right location based on services needed and current capacity.
After-Hours Triage
Guide patients on appropriate level of care when your clinics are closed.
We Work With Your Systems
Direct integration with the practice management systems you already use.
Ready to Centralize Your Urgent Care Operations?
Book a discovery call to see how My Business Care Team can support your urgent care chains.
Talk to Our Urgent Care Team