Healthcare Practice Glossary
Understanding the terminology of healthcare practice management. Clear definitions of the terms you'll encounter when optimizing your practice operations.
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C
Call Center
A centralized facility or service that handles large volumes of telephone calls, often using scripted responses and basic message-taking.
OperationsCentralized Scheduling
A unified scheduling model where one team manages appointments across multiple locations, improving consistency and reducing errors.
OperationsP
Patient Acquisition
The process of attracting and converting new patients to a healthcare practice through marketing, referrals, and operational excellence.
MarketingPatient Intake
The patient intake process in healthcare covers the steps from first contact through scheduling, forms, insurance verification, and visit preparation.
OperationsPatient Lifetime Value (PLV)
The total revenue a practice can expect from a single patient throughout their relationship, including all visits, procedures, and purchases.
MetricsPatient Retention
The ability of a healthcare practice to keep existing patients returning for ongoing care rather than losing them to competitors or inaction.
MetricsPractice Management System (PMS)
Software that handles the business side of a healthcare practice including scheduling, billing, claims, and administrative functions.
TechnologyHave Questions About Your Practice?
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