Healthcare Practice Glossary
Understanding the terminology of healthcare practice management. Clear definitions of the terms you'll encounter when optimizing your practice operations.
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C
Call Center
A centralized facility or service that handles large volumes of telephone calls, often using scripted responses and basic message-taking.
OperationsCentralized Scheduling
A staffing model where patient calls and appointment scheduling for multiple practice locations are handled by a single, dedicated team rather than individual front desks.
OperationsP
Patient Acquisition
The process of attracting and converting new patients to a healthcare practice through marketing, referrals, and operational excellence.
MarketingPatient Intake
The complete process of bringing a new or returning patient into the practice, including initial contact, scheduling, information gathering, and preparation for their visit.
OperationsPatient Lifetime Value (PLV)
The total revenue a practice can expect from a single patient throughout their relationship, including all visits, procedures, and purchases.
MetricsPatient Retention
The ability of a healthcare practice to keep existing patients returning for ongoing care rather than losing them to competitors or inaction.
MetricsPractice Management System (PMS)
Software that handles the business side of a healthcare practice including scheduling, billing, claims, and administrative functions.
TechnologyHave Questions About Your Practice?
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