Centralized Scheduling
A staffing model where patient calls and appointment scheduling for multiple practice locations are handled by a single, dedicated team rather than individual front desks.
What Does This Mean?
Centralized scheduling addresses the challenges of managing patient communications across multiple locations. Instead of each location independently handling calls (leading to inconsistency, training burden, and coverage gaps), a central team handles all inbound calls with unified protocols. This improves consistency, enables specialization, provides better coverage, and delivers unified reporting across all locations.
Examples
- One team handling calls for all 20 dental locations
- Unified training and quality standards across all patient interactions
- Single dashboard showing performance metrics for all locations
mybcat Solutions
Learn how mybcat addresses centralized scheduling:
Explore More Terms
Need Help With Your Practice?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call