Operations

Centralized Scheduling

A unified scheduling model where one team manages appointments across multiple locations, improving consistency and reducing errors.

What Does This Mean?

Centralized scheduling addresses the challenges of managing patient communications across multiple locations. Instead of each location independently handling calls (leading to inconsistency, training burden, and coverage gaps), a central team handles all inbound calls with unified protocols. This improves consistency, enables specialization, provides better coverage, and delivers unified reporting across all locations.

Examples

  • One team handling calls for all 20 dental locations
  • Unified training and quality standards across all patient interactions
  • Single dashboard showing performance metrics for all locations

Related Terms

Dental Support Organization (DSO)

A company that provides non-clinical business support and administrative services to dental practices, allowing dentists to focus on patient care while the DSO handles operations.

Multi-Location Practice

A healthcare organization operating multiple clinical sites under unified ownership or management, requiring coordinated operations across locations.

Call Center

A centralized facility or service that handles large volumes of telephone calls, often using scripted responses and basic message-taking.

Schedule Utilization

The percentage of available appointment slots that are actually filled with patient visits. A key metric for measuring practice capacity and revenue.

mybcat Solutions

Learn how mybcat addresses centralized scheduling:

Medical Answering Service

Every Call Answered. Every Patient Captured.

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Front Desk Outsourcing

Your Complete Front Desk Solution

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Explore More Terms

Patient Acquisition No-Show Rate Multi-Location Practice Appointment Conversion Rate
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