Metrics

No-Show Rate

The percentage of scheduled appointments where patients fail to appear without canceling in advance.

What Does This Mean?

No-shows represent significant lost revenue and productivity for healthcare practices. The average no-show rate across healthcare is 15-30%, with each missed appointment costing $100-200+ in lost revenue. Reducing no-shows requires a multi-pronged approach: confirmation calls, reminder systems, waitlist management, and understanding why patients miss appointments.

Examples

  • A patient scheduled for 10 AM simply doesn't show up
  • No advance notice or cancellation call
  • The appointment slot goes unfilled and unbillable

Related Terms

Appointment Conversion Rate

The percentage of patient inquiries (calls, web forms, walk-ins) that result in scheduled appointments.

Patient Retention

The ability of a healthcare practice to keep existing patients returning for ongoing care rather than losing them to competitors or inaction.

Schedule Utilization

The percentage of available appointment slots that are actually filled with patient visits. A key metric for measuring practice capacity and revenue.

mybcat Solutions

Learn how mybcat addresses no-show rate:

No-Show Recovery

Turn Empty Slots Into Revenue

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Patient Recall Service

Bring Your Patients Back Before They Become Lapsed

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Explore More Terms

Patient Acquisition Appointment Conversion Rate Call Center Patient Lifetime Value (PLV)
View All Glossary Terms →

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