Recall Rate
The percentage of patients who return for scheduled follow-up appointments, particularly annual exams or routine care.
What Does This Mean?
Recall rate is a critical metric for practice health, especially in specialties like optometry and dental where annual exams are standard. A healthy recall rate is 70-80%+, meaning most patients return as scheduled. Low recall rates indicate either poor outreach systems, patient dissatisfaction, or excessive competition. Improving recall requires systematic outreach and good patient relationships.
Examples
- An optometry practice where 75% of patients return annually
- Dental hygiene patients rebooking at checkout for 6 months later
- Systematic outreach to patients due for care
mybcat Solutions
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