HIPAA Compliant Medical Answering Service
Your patient data security is non-negotiable. We operate under the same strict protocols as US-based healthcare staff with signed BAA agreements.
HIPAA Compliant
Full compliance with all HIPAA Privacy and Security Rules
BAA Agreement
Signed Business Associate Agreement with every client
Encrypted Data
End-to-end encryption for all patient communications
US-Based Management
All operations overseen by US-based team with healthcare background
How We Protect Your Data
Comprehensive security measures at every level
Access Controls
- Role-based access matching your in-house protocols
- Individual user accounts with unique credentials
- Multi-factor authentication required
- Access logging and audit trails
- Immediate access revocation when needed
Data Handling
- Patient data stays in your existing systems
- No PHI stored on our servers
- Encrypted connections to your EMR/PM
- Secure VPN access when required
- Regular security assessments
Team Training
- HIPAA training for all team members
- Annual compliance recertification
- PHI handling best practices
- Incident response procedures
- Confidentiality agreements signed
Communication Security
- Encrypted phone lines and VoIP
- Secure messaging platforms
- No patient info via unsecured email
- Call recording with secure storage
- Compliant fax and document handling
Business Associate Agreement
We sign a comprehensive BAA with every client before any patient information is accessed. This agreement:
- ✓ Establishes our obligations as a HIPAA Business Associate
- ✓ Defines permitted uses and disclosures of PHI
- ✓ Requires us to implement appropriate safeguards
- ✓ Mandates breach notification procedures
- ✓ Ensures PHI is returned or destroyed upon termination
The BAA is provided during onboarding and must be executed before service begins.
Security Questions
What about HIPAA compliance?
Our team operates under a full Business Associate Agreement (BAA). All data stays within HIPAA-compliant systems with the same security protocols as US-based staff.
Where is patient data stored?
Patient data stays in your existing systems. We access your EMR/PM just like your in-house staff would, following all your existing security protocols and access controls.
Do you sign a BAA?
Yes, we sign a Business Associate Agreement with every client before any patient information is accessed. This is non-negotiable for us.
Questions About Security?
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