MedSpa Answering Service for Premium Patient Experiences
TL;DR: My Business Care Team provides premium phone services for medspa and aesthetics practices. We convert consultation inquiries into bookings, manage membership programs, and schedule treatment packages. With average consultation values of $2,500+, every missed call is significant lost revenue.
Patient intake services designed for aesthetic practices. We understand the consultation-driven nature of medspa services and convert inquiries into bookings.
What is Patient Acquisition for MedSpa?
Patient acquisition for medspa practices focuses on converting high-value consultation inquiries into booked appointments and long-term client relationships. It includes capturing leads from marketing campaigns, nurturing prospects through the consultation process, and maintaining membership program engagement.
Key Metrics to Track
- Inquiry-to-consultation rate
- Consultation-to-treatment conversion
- Membership enrollment rate
- Client lifetime value
The Challenges You're Facing
We understand the unique operational challenges in medspa practices.
High-value consultation conversions
Membership program management
Treatment package scheduling
Competitive inquiry handling
After-hours luxury service expectations
How We Solve It
Industry-specific solutions designed for medspa workflows.
We Integrate With Your Systems
Direct scheduling into your existing EMR/PM system:
Getting Started is Easy
Discovery Call
We learn your workflows, EHR, and pain points in a 30-minute call.
Integration
We connect to your phone system and EHR/PM. Most integrations complete in 3-5 days.
Go Live
Full team integration in 1-4 weeks depending on your workflows and EHR complexity.
MedSpa FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Ready to Transform Your MedSpa Practice?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call