Urgent Care Answering Service for High-Volume Clinics
TL;DR: My Business Care Team manages high-volume urgent care phone lines so your staff can focus on patients. We handle 150-300+ daily calls, communicate real-time wait times, and balance walk-in flow with scheduled appointments. Available extended hours including weekends.
Patient intake services designed for urgent care centers handling high call volumes and walk-in traffic. We triage calls, manage wait times, and maximize patient throughput.
What is Patient Acquisition for Urgent Care?
Patient acquisition for urgent care centers involves maximizing patient throughput while maintaining quality care. It includes managing high-volume phone traffic, communicating wait times effectively, balancing walk-ins with scheduled appointments, and capturing patients who might otherwise go to competitors or the ER.
Key Metrics to Track
- Daily patient volume
- Average wait time communication
- Call abandonment rate
- Return visit rate
The Challenges You're Facing
We understand the unique operational challenges in urgent care practices.
Extremely high call volume during peak hours
Walk-in vs appointment balance management
Wait time inquiries overwhelming front desk
After-hours and weekend coverage needs
Multi-location coordination challenges
How We Solve It
Industry-specific solutions designed for urgent care workflows.
We Integrate With Your Systems
Direct scheduling into your existing EMR/PM system:
Getting Started is Easy
Discovery Call
We learn your workflows, EHR, and pain points in a 30-minute call.
Integration
We connect to your phone system and EHR/PM. Most integrations complete in 3-5 days.
Go Live
Full team integration in 1-4 weeks depending on your workflows and EHR complexity.
Managing Multiple Urgent Care Locations?
Centralize patient operations across all your urgent care practices. One team, consistent experience, unified reporting.
Urgent Care FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Ready to Transform Your Urgent Care Practice?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call