Veterinary Answering Service for Busy Animal Hospitals
TL;DR: My Business Care Team provides veterinary-specific answering services that understand pet parent needs. We handle emergency triage, wellness scheduling, medication refills, and multi-pet households. Our team integrates with Cornerstone, AVImark, and other veterinary practice systems.
Patient intake services that understand pet parents and animal hospital workflows. From wellness visits to emergencies, we handle it all.
What is Patient Acquisition for Veterinary?
Patient acquisition for veterinary practices means converting pet parent inquiries into scheduled wellness visits, managing emergency calls, and maintaining relationships with multi-pet households. It includes new client onboarding, vaccine reminders, and reactivating clients who have lapsed.
Key Metrics to Track
- New client bookings per month
- Wellness visit compliance rate
- Emergency call conversion rate
- Multi-pet household retention
The Challenges You're Facing
We understand the unique operational challenges in veterinary practices.
High call volume during peak hours
Emergency vs routine call triage
Medication refill requests
Multi-pet household scheduling
After-hours emergency routing
How We Solve It
Industry-specific solutions designed for veterinary workflows.
We Integrate With Your Systems
Direct scheduling into your existing EMR/PM system:
Getting Started is Easy
Discovery Call
We learn your workflows, EHR, and pain points in a 30-minute call.
Integration
We connect to your phone system and EHR/PM. Most integrations complete in 3-5 days.
Go Live
Full team integration in 1-4 weeks depending on your workflows and EHR complexity.
Managing Multiple Veterinary Locations?
Centralize patient operations across all your veterinary practices. One team, consistent experience, unified reporting.
Veterinary FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Ready to Transform Your Veterinary Practice?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call