The New Wave of Support: Meet VA 2.0

Instead of a single assistant, you get the support of a complete team which is ready to plug into your optometry practice. This ‘Office in a Box’ approach incorporates fully serviced teams with built-in redundancy and backups.

Your Office in a Box: Fully Managed Teams with Built-In Redundancy

The advantage of this system is that there are no gaps in service, even if one of the team is unavailable. Backup systems and built-in redundancy means that another member of the team can step in, as each is cross trained and familiar with your account.

Each team is fully managed for complete peace of mind for clinic owners and managers.

All-in-One Packages Built for Optometry Practices

Our all-in-one service models are built to supply our clients with a one-stop shop for their virtual assistant needs. This includes all training, onboarding and backups as part of this bundled approach. Our two packages are the Deluxe and Ultimate.

With Deluxe you get:

• Inbound phone support
• Make and modify appointments
• Answer and delegate all inbound calls
• Respond to all emails and text messages
• A 4 phase training and onboarding process
• Spanish speaking agents where needed

If you prefer our Ultimate service model, you will receive:

• Everything in the Deluxe package
• Recalls
• Insurance verification and eligibility
• Confirmation of exams
• A 4 phase training and onboarding process
• Spanish speaking agents where needed

Each of these optometry virtual assistant packages allows for flexibility and scalability, according to the needs of your practice.

Inbound and Outbound Coverage, All Under One Roof

My Business Care Team can handle all your communication, including inbound and outbound. We can take patient calls, inquiries, and scheduling requests. Outbound tasks that we will cover for you include patient reminders, recalls and follow-ups.
With our responsiveness and consistent professionalism, all of your inbound and outbound coverage will be taken care of.

Why Choose My Business Care Team?

If you’re hiring a virtual optometry assistant, take a look at all the benefits that My Business Care has to offer. We have exceptional expertise in the industry.

We set and measure best practices for quality, productivity and service levels, testing each new service in our Atlanta office. We use optometry-specific training materials for staff and consistently monitor metrics.

To see how diligent and professional we are and to relieve the pressure on your practice, Schedule a Consultation Today