Happy Patients with Patient Promise Delivery
Delivering strong and consistent patient satisfaction is not just an ambition — it’s an essential part of practice. Unfortunately, patient satisfaction often breaks down after the appointment. Sometimes this is due to missed or delayed patient orders, and when that happens, patients lose trust and feel less satisfied with their overall care.
My Business Care Team’s Patient Promise Delivery service is your safety net to ensure that doesn’t happen.
Keeping Every Patient Promise
Missed follow-ups are more than just a minor mistake: they lead to angry patients, lost referrals, bad reviews… and poorer patient outcomes.
After a missed follow-up, you need to spend time and effort tracking lost glasses, contacts, and treatments that could be better spent on genuine patient care. This isn’t a simple process, and unfortunately, it’s error-prone — so you can face additional mistakes on top of a missed follow-up that compound into something bigger.
What’s Included in Patient Promise Delivery
My Business Care Team’s Patient Delivery Promise can help you with:
- File materials: Ensuring insurance and patient files are complete
- Ordering patient glasses and contacts: Submit and process orders promptly
- Tracking order status daily: To prevent delays and missed shipments
- Filing insurance: All orders filed within 1 business day
- Backups and training: We train staff, ensure HIPAA compliance, and provide redundancy for services with backups
- Manager oversight: Dedicated managers ensure consistency and quality
Starting from $1000/2 weeks.
Ideal for Optometry Practices That Want Peace of Mind
If you’re looking for a simplified admin service that gives you space to relax and focus on patient care, we can help. We’re great for:
- Busy practices: We can prevent bottlenecks in post-visit operations
- Multi-location clinics: We can standardize patient order follow-up across sites
- Growth-focused owners: We can help you scale your care without increasing admin staff
Our Other Service Packages
If you want to enjoy a reliable and hassle-free admin process that leaves you more time for clinical practice, consider our end-to-end practice support system, including:
- Never Miss an Appointment: Our AI + human receptionist system for consistent call coverage
- Patient Show and Recapture: Reduce no-shows and re-engage your lost patients
- Get Paid: We’ll help streamline billing, collections, and make insurance collection a breeze
Explore our services and see how you can optimize your admin.
Ready to Deliver Every Patient Promise?
Onboarding is fast, flexible, and low risk. We can help you simplify your admin fast. Start with Patient Promise Delivery today!
Frequently Asked Questions
Can this service scale across multiple locations?
We offer multi-location support and can standardize or adjust as needed.
How quickly are patient orders filed with insurance?
All orders are filed within 1-2 business days.
How does Patient Promise Delivery improve patient satisfaction?
We offer fast, effective, and reliable turnaround. Orders are filed within 1 business day. We have dedicated staff, and we track orders to prevent delays and missed shipments. With My Business Care Team, patients get a reliable service that works when they need it.
