Front Desk Outsourcing for Healthcare Practices
TL;DR: My Business Care Team's front desk outsourcing service handles your entire patient communication workflow. We manage all calls, appointment confirmations, insurance coordination, and schedule optimization—reducing staffing needs by 40+ hours per week while improving patient satisfaction.
Complete front desk outsourcing that goes beyond phone answering. We handle your entire patient communication workflow from first contact to appointment completion.
Is your front desk holding back your practice growth?
Common Pain Points
- High turnover creates constant training burden
- Front desk overwhelmed by competing priorities
- Inconsistent patient experience across staff
- Multi-location coordination is chaotic
What's Included
Complete Call Handling
All inbound calls handled professionally—new patients, existing patients, insurance questions, and general inquiries.
Patient Communications
Appointment confirmations, reminder calls, and follow-up communications managed systematically.
Insurance Coordination
Benefits verification, pre-authorization, and insurance question handling.
Schedule Optimization
Proactive schedule management to maximize provider productivity and minimize gaps.
Why Practices Choose This
What Practices Are Saying
"Honestly it was a godsend when we brought them in. You have taken a process that we were challenged with, we struggled, and once we got the little kinks figured out, you just run with it."
"It was amazing—patients and staff immediately noticed the difference. The phones were always answered, appointments stayed full, and my team in the office could focus on patients in front of them."
"The biggest thing I like about My Business Care Team is your manager. I talk directly to your managing team—they manage the remote staff. That's what I appreciate, it takes it off my plate."
"Turnover especially at the front desk is daunting. When we can systemize and use companies like My Business Care Team, we can hire for personality and take time training on the things we need them to do on the ground level. It's been phenomenal for profitability."
How It Works
Operations Audit
We document your current workflows, bottlenecks, and opportunities.
Team Training
Our team is trained on your specific protocols, preferences, and systems.
Phased Rollout
Gradual transition of operations with oversight until fully operational.
Front Desk Outsourcing FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
See It in Action
Real practices achieving real results with Front Desk Outsourcing.
Ready for Front Desk Outsourcing?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call