Seamless Integration With Your Practice Systems

The difference between a successful healthcare outsourcing engagement and a failed one often comes down to integration. When your external team can't access your systems, they become message-takers instead of problem-solvers. Every call creates more work for your staff instead of less.

True EHR integration means your outsourced team works directly in your practice management system—scheduling appointments, viewing availability, accessing patient information, and documenting interactions just like your in-house staff. There's no middleware, no manual data transfer, no disconnect between the call and the action.

My Business Care Team's integration-first approach is why practices see immediate ROI from our services. When a patient calls, we schedule their appointment right then. When you check your calendar, the appointment is already there. No callbacks, no message loops, no lost opportunities.

Our integration approach prioritizes security, reliability, and minimal IT burden:

System Assessment: We identify your EHR, practice management system, phone system, and any other relevant tools. For most common systems, we already have established integration protocols.

Secure Access Setup: We work with you or your IT team to establish secure user accounts with appropriate role-based permissions. Our team members get exactly the access they need—no more, no less.

HIPAA Compliance: All connections are encrypted. We sign Business Associate Agreements (BAAs) with every client. Our team completes HIPAA training before accessing any patient information.

Phone System Connection: We integrate with your existing phone system through call forwarding, VoIP integration, or direct line assignment depending on your setup. Most phone integrations are completed within 24-48 hours.

Testing & Validation: Before going live, we test every integration point thoroughly. We verify we can schedule appointments, access the information we need, and document interactions properly.

We integrate with 50+ EHR and practice management systems across healthcare specialties:

Optometry & Ophthalmology: Eyefinity, RevolutionEHR, Crystal PM, Compulink, MaximEyes, OfficeMate, and more.

Dental: Dentrix, Eaglesoft, Open Dental, Curve Dental, Denticon, and most major dental PMS platforms.

General Healthcare: Epic, Cerner, Athena, ModMed, eClinicalWorks, DrChrono, Practice Fusion, and dozens more.

Veterinary: Cornerstone, AVImark, IDEXX, eVetPractice, and other veterinary-specific systems.

Phone Systems: RingCentral, 8x8, Vonage, Nextiva, traditional PBX systems, and most VoIP providers.

If you don't see your system listed, ask us. We've likely integrated with it before or can establish a new integration quickly.

Message-Taking Services: Traditional answering services take messages and send them to you—usually via email or text. Then you or your staff must call the patient back, check availability, and schedule. The service created work instead of completing it.

Middleware Solutions: Some services use middleware that syncs with your EHR periodically. This creates delays, potential data conflicts, and another system to manage. It's better than message-taking but still adds complexity.

No Integration: Some practices try using outsourced teams without any integration. Staff must manually enter everything the external team does. This doubles the work and introduces errors.

My Business Care Team: Direct integration means our team works in your system in real-time. When we schedule an appointment, it appears immediately. When we update patient information, it's live. There's no delay, no double-entry, no middleware layer to manage.