Medical Answering Service for Healthcare Practices
TL;DR: My Business Care Team's medical answering service ensures every call is answered by a trained healthcare coordinator who books appointments directly into your EHR. We handle inbound calls, schedule appointments, collect patient information, and verify insurance—available 24/7 including after hours.
24/7 medical answering service with live healthcare coordinators who book appointments directly into your EHR. Never miss a patient call again.
How many patient calls is your practice missing?
Common Pain Points
- Front desk too busy with in-office patients to answer every call
- After-hours callers leave messages that never get returned
- New patients call competitors when they can't reach you
- Staff turnover creates gaps in phone coverage
What's Included
Phone Answering
Every call answered in 3 rings by trained healthcare coordinators. No voicemail, no missed opportunities.
Appointment Scheduling
Direct booking into your EHR/PM system. We know your providers' preferences and optimize for utilization.
Insurance Verification
VSP, EyeMed, medical vision-we verify eligibility before appointments so there are no surprises.
Patient Information Collection
Complete intake forms, demographics, and medical history gathered before the visit.
Why Practices Choose This
What Practices Are Saying
"Honestly it was a godsend when we brought them in. You have taken a process that we were challenged with, we struggled, and once we got the little kinks figured out, you just run with it."
"It was amazing—patients and staff immediately noticed the difference. The phones were always answered, appointments stayed full, and my team in the office could focus on patients in front of them."
"The biggest thing I like about My Business Care Team is your manager. I talk directly to your managing team—they manage the remote staff. That's what I appreciate, it takes it off my plate."
"Turnover especially at the front desk is daunting. When we can systemize and use companies like My Business Care Team, we can hire for personality and take time training on the things we need them to do on the ground level. It's been phenomenal for profitability."
How It Works
Discovery Call
We learn your workflows, EHR, and pain points in a 30-minute call.
Integration
We connect to your phone system and EHR/PM. Most integrations complete in 3-5 days.
Go Live
Full team integration in 1-4 weeks depending on your workflows and EHR complexity.
Medical Answering Service FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
See It in Action
Real practices achieving real results with Medical Answering Service.
Classic Vision Care
How Classic Vision Care Cut Costs, Grew Revenue by 33%, and Freed Staff to Focus on Patients
Dittman Eye Care
How Dittman Eye Care Scaled to 5 Locations Without Adding Front Desk Staff
Ready for Medical Answering Service?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call