Medical Virtual Assistant Service for Healthcare Practices
TL;DR: My Business Care Team's medical virtual assistant service provides dedicated remote staff trained in healthcare administration. Your VA handles scheduling, insurance verification, referral coordination, billing follow-up, and administrative tasks—reducing overhead by 50% compared to in-house hires.
Dedicated remote healthcare virtual assistants who handle administrative tasks, patient coordination, and back-office operations. Full-time support without the overhead of in-house staff.
Is administrative work slowing down your practice?
Common Pain Points
- Administrative burden takes time away from patient care
- Hiring and training staff is expensive and time-consuming
- Insurance verification and prior auth delays slow revenue
- Referral coordination falls through the cracks
What's Included
Dedicated Virtual Assistant
A single dedicated VA who learns your practice, not a rotating pool of agents.
Insurance & Billing Support
Benefits verification, prior authorizations, claim follow-up, and patient billing inquiries.
Referral Coordination
Manage incoming and outgoing referrals, follow up on pending authorizations, and track referral status.
Administrative Tasks
Medical records requests, fax management, patient correspondence, and general admin support.
Why Practices Choose This
What Practices Are Saying
"Honestly it was a godsend when we brought them in. You have taken a process that we were challenged with, we struggled, and once we got the little kinks figured out, you just run with it."
"It was amazing—patients and staff immediately noticed the difference. The phones were always answered, appointments stayed full, and my team in the office could focus on patients in front of them."
"The biggest thing I like about My Business Care Team is your manager. I talk directly to your managing team—they manage the remote staff. That's what I appreciate, it takes it off my plate."
"Turnover especially at the front desk is daunting. When we can systemize and use companies like My Business Care Team, we can hire for personality and take time training on the things we need them to do on the ground level. It's been phenomenal for profitability."
How It Works
Needs Assessment
We identify your administrative pain points and task requirements.
VA Matching
Match you with a VA whose skills and experience fit your practice needs.
Onboarding
Your VA is trained on your systems, workflows, and preferences before starting.
Medical Virtual Assistant FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Ready for Medical Virtual Assistant?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call