Recover Revenue From Cancellations
TL;DR: My Business Care Team's no-show recovery service fills cancelled appointments within hours. When patients cancel or no-show, we immediately contact your waitlist to fill the slot. Practices typically recover 65% of cancelled appointments, saving $40K+ in annual revenue.
Same-day and next-day recovery workflows that fill cancelled appointments quickly. Don't let last-minute cancellations cost you money.
How much revenue are cancellations costing your practice?
Common Pain Points
- Last-minute cancellations leave revenue on the table
- Staff too busy to work the waitlist effectively
- No systematic process to fill cancelled slots
- Chronic no-shows never get addressed
What's Included
Immediate Notification
Get alerted instantly when patients cancel or no-show so recovery can begin.
Waitlist Management
Maintain and work your waitlist to quickly fill cancelled slots.
Same-Day Outreach
Contact patients on your bump list who can come in today.
No-Show Follow-Up
Reach out to no-shows to understand why and reschedule appropriately.
Why Practices Choose This
What Practices Are Saying
"Honestly it was a godsend when we brought them in. You have taken a process that we were challenged with, we struggled, and once we got the little kinks figured out, you just run with it."
"It was amazing—patients and staff immediately noticed the difference. The phones were always answered, appointments stayed full, and my team in the office could focus on patients in front of them."
"The biggest thing I like about My Business Care Team is your manager. I talk directly to your managing team—they manage the remote staff. That's what I appreciate, it takes it off my plate."
"Turnover especially at the front desk is daunting. When we can systemize and use companies like My Business Care Team, we can hire for personality and take time training on the things we need them to do on the ground level. It's been phenomenal for profitability."
How It Works
Alert Setup
Configure notifications for cancellations and no-shows in your EHR.
Waitlist Building
Build and maintain a prioritized list of patients who want earlier appointments.
Rapid Recovery
When slots open, we immediately work to fill them from your waitlist.
No-Show Recovery FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Ready for No-Show Recovery?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call