Patient Recall Service That Actually Works

A patient recall service is a systematic outreach program designed to bring patients back for their scheduled appointments, annual exams, and follow-up care. Unlike passive reminder systems that send automated texts, a true recall service involves proactive human outreach to patients who are due or overdue for care.

Most healthcare practices maintain recall lists—patients who should come back for annual exams, follow-ups, or routine care. The problem is these lists grow while staff time shrinks. Front desk teams are too busy handling today's patients to work yesterday's recall list.

My Business Care Team's patient recall service takes ownership of your entire recall workflow. We systematically contact patients through phone, text, and email campaigns, schedule appointments directly into your system, and track results so you can measure ROI. The goal isn't just contact—it's conversion. We bring patients back.

Our patient recall service follows a proven multi-touch outreach methodology:

List Analysis: We start by analyzing your patient database to identify recall opportunities. This includes patients due for annual exams, those who've missed appointments, lapsed patients who haven't been seen in 12+ months, and patients with incomplete treatment plans.

Campaign Design: Based on your patient mix and preferences, we design outreach campaigns with appropriate messaging. Annual exam recalls differ from reactivation campaigns for lapsed patients. Each campaign type has optimized scripts and contact cadences.

Multi-Channel Outreach: We contact patients through their preferred channels—phone calls, text messages, and emails. Most campaigns use a combination, starting with the highest-response channel and following up through others.

Direct Scheduling: When patients respond, we schedule appointments directly into your EHR or practice management system. No message-taking, no callback required. The appointment is booked before the conversation ends.

Tracking & Reporting: Every campaign is tracked for contact rates, response rates, and booking conversions. Weekly reports show exactly how many patients were contacted, how many responded, and how many appointments were scheduled. You see the ROI.

Patient recall services are essential for practices that want to maintain strong patient relationships and consistent revenue:

Established Practices with Large Patient Bases: If you've been in practice for years, you likely have thousands of patients who should be coming back regularly. Even a 20% lapse rate on a 5,000-patient practice means 1,000 patients who need reactivation outreach.

Practices with Declining Annual Exam Rates: If your annual exam completion rates are dropping, systematic recall can reverse the trend. Most practices see 30%+ improvement in recall compliance with dedicated outreach.

Multi-Location Groups: Centralized recall campaigns ensure consistent patient communication across all locations. One team, one message, one standard—regardless of which location the patient visits.

Practices Without Dedicated Recall Staff: If recall outreach falls to whoever has time (which usually means no one), you need a dedicated solution. Front desk staff can't do proactive outreach while handling reactive patient needs.

Practices Focused on Growth: It costs 5-7x more to acquire a new patient than to retain an existing one. Patient recall is the most cost-effective growth strategy for most practices.

Automated Reminder Systems: Text and email reminders are useful for confirming upcoming appointments, but they're not recall systems. They don't reach out to patients who haven't scheduled. They don't handle lapsed patients. They don't convert conversations into appointments.

In-House Staff Outreach: Your team knows your patients best, but they're also handling phones, check-ins, insurance, and a dozen other priorities. Recall lists sit untouched because there's always something more urgent. When staff does make calls, they're often rushed or inconsistent.

Generic Call Centers: Some practices try general call centers for recall outreach. The problem: they don't understand healthcare, can't navigate your scheduling system, and often create more work than they save.

My Business Care Team: We combine healthcare expertise with dedicated recall focus. Our team understands patient communication, integrates directly with your systems, and measures success by appointments booked—not calls made. Practices typically see $50K+ in recovered annual revenue from systematic recall.