Patient Recall Service That Actually Works
TL;DR: My Business Care Team's patient recall service proactively contacts patients due for appointments and those who have lapsed. We run multi-channel campaigns via phone, text, and email to bring patients back, improving recall compliance by 30%+ and recovering $50K+ in annual revenue.
Systematic patient recall campaigns that reactivate dormant patients and drive recall compliance. We work your patient list so you can focus on patient care.
How many patients are slipping through the cracks?
Common Pain Points
- Recall lists grow but staff doesn't have time to work them
- Patients forget to schedule their annual appointments
- No systematic process to bring back lapsed patients
- Front desk is too reactive to do proactive outreach
What's Included
Recall Campaigns
Systematic outreach to patients due for annual exams, follow-ups, or routine care.
Reactivation Outreach
Targeted campaigns to bring back patients who have lapsed or missed appointments.
Multi-Channel Contact
Phone, text, and email outreach based on patient preferences and response rates.
Reporting & Analytics
Track campaign performance, contact rates, and booking conversions.
Why Practices Choose This
What Practices Are Saying
"Honestly it was a godsend when we brought them in. You have taken a process that we were challenged with, we struggled, and once we got the little kinks figured out, you just run with it."
"It was amazing—patients and staff immediately noticed the difference. The phones were always answered, appointments stayed full, and my team in the office could focus on patients in front of them."
"The biggest thing I like about My Business Care Team is your manager. I talk directly to your managing team—they manage the remote staff. That's what I appreciate, it takes it off my plate."
"Turnover especially at the front desk is daunting. When we can systemize and use companies like My Business Care Team, we can hire for personality and take time training on the things we need them to do on the ground level. It's been phenomenal for profitability."
How It Works
List Analysis
We analyze your patient list to identify recall and reactivation opportunities.
Campaign Setup
Design campaigns with appropriate messaging and contact cadences.
Execute & Report
Run campaigns and provide weekly reporting on results and ROI.
Patient Recall Service FAQ
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
See It in Action
Real practices achieving real results with Patient Recall Service.
Ready for Patient Recall Service?
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Schedule a Call