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Posted 2 years ago
Job Description:
  • Prospect and qualify potential customers through various channels.
  • Conduct outbound calls, emails, or other communication to generate leads.
  • Understand customer needs and identify opportunities for sales.
  • Collaborate with the sales team to schedule meetings and demos.
  • Maintain accurate and up-to-date records of lead interactions.
Key Responsibilities:
  • Prospect and qualify potential customers.
  • Conduct outbound calls, emails, or communication to generate leads.
  • Understand customer needs and identify sales opportunities.
  • Collaborate with the sales team to schedule meetings and demos.
  • Maintain accurate records of lead interactions.
Qualifications:
  • Strong communication and interpersonal skills.
  • Persistence and resilience in pursuing leads.
  • Ability to understand customer needs and identify sales opportunities.
  • Knowledge of sales techniques and lead generation strategies.
  • Experience with CRM software or lead management systems.
Criteria Know More to answer the criteria assessment.
Step 1: Know More to answer the applicant survey.
Step 2: Know More to apply job.

Job Description: Prospect and qualify potential customers through various channels. Conduct outbound calls, emails, or other communication to generate leads. Understand customer needs and identify opp...View more

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Posted 2 years ago
Job Description:
  • Develop and deliver training programs for new hires and existing employees.
  • Create training materials, including manuals, presentations, and online modules.
  • Conduct training sessions, workshops, and role-playing exercises.
  • Assess training needs and identify skill gaps.
  • Evaluate the effectiveness of training programs and make improvements.
Key Responsibilities:
  • Develop and deliver training programs.
  • Create training materials.
  • Conduct training sessions and workshops.
  • Assess training needs and identify skill gaps.
  • Evaluate training program effectiveness.
Qualifications:
  • Strong presentation and facilitation skills.
  • Knowledge of instructional design principles and adult learning theories.
  • Ability to create engaging training materials.
  • Experience in conducting training sessions and workshops.
  • Analytical skills to evaluate training effectiveness.
Criteria Know More to answer the criteria assessment.
Step 1: Know More to answer the applicant survey.
Step 2: Know More to apply job.

Job Description: Develop and deliver training programs for new hires and existing employees. Create training materials, including manuals, presentations, and online modules. Conduct training sessions,...View more

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Posted 2 years ago
Job Description:
  • Handle inbound and outbound calls, emails, or chat interactions from customers.
  • Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions.
  • Document and update customer records accurately and promptly.
  • Follow communication scripts and guidelines to ensure consistent service delivery.
  • Meet performance targets for call quality, customer satisfaction, and productivity.
Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly.
  • Maintain accurate and detailed customer records.
  • Follow call scripts and guidelines for consistent service.
  • Meet or exceed performance targets for quality and productivity.
Qualifications:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Patience and empathy when dealing with customers.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and familiarity with customer service software.
Criteria Know More to answer the criteria assessment.
Step 1: Know More to answer the applicant survey.
Step 2: Know More to apply job.

Job Description: Handle inbound and outbound calls, emails, or chat interactions from customers. Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions. D...View more

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Posted 2 years ago
Job Description:
  • Evaluate and monitor the quality of customer interactions (calls, emails, chats) within the organization.
  • Conduct regular audits and assessments to ensure adherence to quality standards.
  • Provide feedback and coaching to call center agents and other relevant teams.
  • Identify trends, issues, and areas for improvement in customer interactions.
  • Collaborate with team leaders to develop and implement quality improvement initiatives.
Key Responsibilities:
  • Monitor and evaluate customer interactions for quality and adherence to standards.
  • Conduct regular audits and assessments.
  • Provide feedback and coaching to improve performance.
  • Identify trends, issues, and improvement opportunities.
  • Collaborate with team leaders on quality improvement initiatives.
Qualifications:
  • Strong attention to detail and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of quality assurance principles and practices.
  • Familiarity with call center operations and customer service metrics.
  • Ability to provide constructive feedback and coaching.
Criteria Know More to answer the criteria assessment.
Step 1: Know More to answer the applicant survey.
Step 2: Know More to apply job.

Job Description: Evaluate and monitor the quality of customer interactions (calls, emails, chats) within the organization. Conduct regular audits and assessments to ensure adherence to quality standar...View more