No-Show Recovery Program: Multi-Location Guide to Schedule Gaps
No-shows cost US healthcare $150B yearly. Multi-location groups see up to 70% reduction with recovery programs. Learn the framework.
Practice Operations
Operational insights for running an efficient healthcare practice, from scheduling optimization to workflow improvements.
12 articles
90-Day Integration Playbook for Healthcare Acquisitions: The Intake Sprint
Week-by-week guide for integrating patient intake operations after healthcare practice acquisition. Tactical playbook for PE operating partners and DSO integration teams.
Veterinary Call Service Texas: Multi-Location Groups
Texas veterinary call services for multi-location practices. 24/7 triage, emergency protocols, and appointment scheduling for growing groups.
Dental Answering Service California: DSO Solutions
California dental answering services for DSOs and multi-location groups. HIPAA-compliant 24/7 patient support with bilingual agents.
After-Hours Veterinary Call Management Models
Compare 4 after-hours vet call models: DVM on-call, answering service, hybrid, and AI triage. Find the right fit for your practice.
Centralized vs. Distributed Intake: A Decision Framework for Healthcare Groups
Should you centralize patient intake or keep it at each location? A strategic framework for multi-location healthcare groups, including when hybrid models make sense.
Optometry Retail-Clinical Intake Guide
How multi-location optometry groups handle the dual nature of retail and clinical operations with unified patient intake processes.
KPI Dashboard for Multi-Location Intake: What to Measure (With Benchmarks)
The 10 essential intake KPIs every multi-location healthcare group should track, with benchmarks for dental, optometry, and veterinary practices. Includes dashboard template.
Veterinary Emergency Triage: Phone Protocols That Save Lives and Staff Time
A complete phone triage protocol framework for multi-location veterinary groups. Includes decision trees for 15 common scenarios, staff training guidelines, and after-hours integration.
DSO Integration Playbook: Standardizing Intake Across Acquired Dental Practices
A 90-day framework for standardizing patient intake across acquired dental practices. The definitive guide for DSO operators and PE-backed dental groups.
The Healthcare Front Desk Staffing Crisis: 2025 Data and Trends
Healthcare front desk turnover reached 30-40% in 2024. Examine the data, underlying causes, and why traditional hiring approaches fail to resolve the crisis for multi-location groups.
Multi-Location Healthcare Intake Solutions: The Complete Guide (2025)
Multi-location healthcare groups lose $500,000-$1,500,000 annually to intake inefficiencies, and most don't know it. This guide provides the complete framework for evaluating, selecting, and implementing intake solutions.