Overwhelmed? How a Virtual Team Fills the Gap
Is your optometry practice currently overwhelmed and understaffed? If so, there's help available in the form of a virtual team [...]
Virtual Staffing Solutions
Learn about virtual receptionist services, remote staffing, and how outsourced teams can support your healthcare practice operations.
15 articles
5 Signs You're Ready to Scale Your Optometry Practice – and How a Virtual Assistant Team Can Get You There Faster
Don't miss the signs that you're ready to scale your optometry practice. Check out the five indicators that you need [...]
How to Assess Your Staff to Ensure the Best Patient Care
Your staff is the first thing patients judge. Here's how to actually measure if they're helping or hurting your practice.
Spanish-Speaking Staff for Eye Care Practices
Over 40 million Spanish speakers in the US. How many are choosing your competitor because they can actually communicate with them?
How to Reduce Administrative Costs in Optometry and Ophthalmology Practices
Your non-doctor payroll should be around 24% of revenue. If you're way over that, here's where you're probably bleeding money.
Streamlining Your Practice with Remote Staffing
Running a busy optometry or ophthalmology practice means constantly juggling patient care and administrative tasks. What if you could focus [...]
Optometry Care: Answering Service Advantages
Navigating the fast-paced world of optometry requires innovative solutions to ensure excellent patient care, especially when scheduling an optometrist...
Standing Out in a Crowded Market: Strategic Positioning for Optometry Practices
In a market that can often be competitive and saturated, optometry clinics face the challenge of standing out. It is [...]
BPO Security and Compliance for Eye Care
To the uninitiated, all forms of outsourcing might seem alike. Virtual assistants, offshore teams, and business process outsourcing (BPO) might [...]
Compliance and security in utilizing virtual assistants in optometry and ophthalmology
Whether you're hiring a full-time employee (FTE) or virtual assistant (VA), certain core aspects of compliance and security remain the [...]
How to Train Virtual Assistants for Your Eye Care Practice
Why would an optometrist hire virtual assistants from the Philippines? It's simple: value for money and fluency in English. With [...]
6 Best Practices for Managing Your Outsourced Customer Service Team
Many ODs are outsourcing tasks like scheduling appointments, billing, and other administrative tasks in order to focus healthcare professionals on [...]
How outsourced customer service boosts patient satisfaction in optometry practices
Imagine an office of focused staff working diligently and providing friendly patient care. The hectic pace of administrative tasks like [...]
Busting myths: addressing concerns about customer service outsourcing in eye care
Optometry practices often hesitate to outsource. Learn the truth about customer service outsourcing and how it can transform your practice operations.
Costs and Benefits of Outsourcing Customer Service
We increased our revenue per patient by 33% because we took the phones out of the office. Understanding how missed [...]