Articles tagged "Multi Location"

14 articles

Growth Jan 21, 2026

Case Study: How a Regional Optometry Group Achieved 95% Answer Rate (And What It Meant for Revenue)

A regional optometry group transformed their intake operations from 72% to 95% answer rate. The result: 44% more new patients and $787,000 in annual revenue growth.

By Ankit Patel

Operations Jan 20, 2026

90-Day Integration Playbook for Healthcare Acquisitions: The Intake Sprint

Week-by-week guide for integrating patient intake operations after healthcare practice acquisition. Tactical playbook for PE operating partners and DSO integration teams.

By Ankit Patel

Operations Jan 19, 2026

Veterinary Call Service Texas: Multi-Location Groups

Texas veterinary call services for multi-location practices. 24/7 triage, emergency protocols, and appointment scheduling for growing groups.

By Ankit Patel

Operations Jan 18, 2026

Dental Answering Service California: DSO Solutions

California dental answering services for DSOs and multi-location groups. HIPAA-compliant 24/7 patient support with bilingual agents.

By Ankit Patel

Growth Jan 17, 2026

Benchmark Report: Revenue Per Call by Healthcare Specialty (2025 Data)

Original research on revenue per call benchmarks for dental, optometry, veterinary, and medical practices. Based on data from 150+ multi-location healthcare groups.

By Ankit Patel

Operations Jan 16, 2026

After-Hours Veterinary Call Management Models

Compare 4 after-hours vet call models: DVM on-call, answering service, hybrid, and AI triage. Find the right fit for your practice.

By Ankit Patel

Operations Jan 15, 2026

Centralized vs. Distributed Intake: A Decision Framework for Healthcare Groups

Should you centralize patient intake or keep it at each location? A strategic framework for multi-location healthcare groups, including when hybrid models make sense.

By Ankit Patel

Operations Jan 14, 2026

Optometry Retail-Clinical Intake Guide

How multi-location optometry groups handle the dual nature of retail and clinical operations with unified patient intake processes.

By Ankit Patel

Operations Jan 13, 2026

KPI Dashboard for Multi-Location Intake: What to Measure (With Benchmarks)

The 10 essential intake KPIs every multi-location healthcare group should track, with benchmarks for dental, optometry, and veterinary practices. Includes dashboard template.

By Ankit Patel

Technology Jan 11, 2026

The Human + AI Hybrid Model: Why 'Both' Beats 'Either/Or' in Healthcare Intake

AI excels at routine scheduling but fails on complex calls. Human-only services are expensive at scale. The hybrid model routes the right calls to the right handler. Here's how it works.

By Ankit Patel

Growth Jan 10, 2026

Case Study: How a 15-Location DSO Reduced Missed Calls by 81% Post-Acquisition

A PE-backed dental group recovering $108,000 monthly by standardizing intake across 15 locations. Real metrics, implementation timeline, and lessons for DSO operators.

By Ankit Patel

Operations Jan 9, 2026

Veterinary Emergency Triage: Phone Protocols That Save Lives and Staff Time

A complete phone triage protocol framework for multi-location veterinary groups. Includes decision trees for 15 common scenarios, staff training guidelines, and after-hours integration.

By Ankit Patel

Operations Dec 25, 2025

The Healthcare Front Desk Staffing Crisis: 2025 Data and Trends

Healthcare front desk turnover reached 30-40% in 2024. Examine the data, underlying causes, and why traditional hiring approaches fail to resolve the crisis for multi-location groups.

By Ankit Patel

Operations Dec 10, 2025

Multi-Location Healthcare Intake Solutions: The Complete Guide (2025)

Multi-location healthcare groups lose $500,000-$1,500,000 annually to intake inefficiencies, and most don't know it. This guide provides the complete framework for evaluating, selecting, and implementing intake solutions.

By Ankit Patel

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