Articles tagged "Patient Care"

76 articles

Technology Dec 15, 2025

AI Receptionist vs. Virtual Front Desk vs. Answering Service: A Decision Framework for Healthcare Groups

AI receptionist, virtual front desk, answering service: what's the difference? This decision framework helps multi-location healthcare groups choose the right...

By Ankit Patel

Technology Dec 9, 2025

The $1.2M Leak: How Multi-Location Healthcare Groups Lose Revenue to Missed Calls

Multi-location healthcare groups lose an average of $1.2 million annually to missed calls. This data-driven analysis breaks down the math behind the revenue...

By Ankit Patel

Virtual Staffing Jun 20, 2025

Overwhelmed? How a Virtual Team Fills the Gap

Is your optometry practice currently overwhelmed and understaffed? If so, there's help available in the form of a virtual team [...]

By Ankit Patel

Virtual Staffing Jun 17, 2025

5 Signs You're Ready to Scale Your Optometry Practice – and How a Virtual Assistant Team Can Get You There Faster

Don't miss the signs that you're ready to scale your optometry practice. Check out the five indicators that you need [...]

By Ankit Patel

Virtual Staffing Jan 30, 2025

How to Assess Your Staff to Ensure the Best Patient Care

Your staff is the first thing patients judge. Here's how to actually measure if they're helping or hurting your practice.

By Ankit Patel

Virtual Staffing Jan 28, 2025

Spanish-Speaking Staff for Eye Care Practices

41 million Spanish speakers in the US. How many are choosing your competitor because they can actually communicate with them?

By Ankit Patel

Technology Jan 23, 2025

Building Patient Loyalty Through Great Service

The awkward truth about patient satisfaction: it has almost nothing to do with clinical outcomes and everything to do with how people feel.

By Ankit Patel

Technology Jan 21, 2025

How MyBCAT Handles Emergencies for Your Practice

What happens when a patient calls with sudden vision loss at 4:47 PM on a Friday? Here's how we handle the calls that can't wait.

By Ankit Patel

Virtual Staffing Dec 3, 2024

How to Reduce Administrative Costs in Optometry and Ophthalmology Practices

Your non-doctor payroll should be around 24% of revenue. If you're way over that, here's where you're probably bleeding money.

By Ankit Patel

Virtual Staffing Dec 3, 2024

Streamlining Your Practice with Remote Staffing

Running a busy optometry or ophthalmology practice means constantly juggling patient care and administrative tasks. What if you could focus [...]

By Ankit Patel

Technology Apr 19, 2024

The Benefits of Optometry-Call Service Partnerships

Did you know that efficient call management is integral to the success of optometry practices? Studies show that 80% of [...]

By Ankit Patel

Technology Apr 17, 2024

Improving Optometry Practice with Call Service Support

Efficient call service support can significantly enhance the operations of optometry practices. As the frontline of communication with patients, handling [...]

By Ankit Patel

Technology Apr 15, 2024

Ways to Optimize Efficiency in Optometrist Offices

According to recent studies, the demand for optometric services is expected to rise significantly in the coming years. As the [...]

By Ankit Patel

Technology Apr 12, 2024

Communicating Better: Eye Customer Service Tips

The difference between a patient who books and one who hangs up usually comes down to the first 20 seconds of conversation.

By Ankit Patel

Technology Mar 18, 2024

A Guide to Medical Receptionist Service for Optometry

In the dynamic world of optometry, providing exceptional customer service is crucial for building a thriving practice. Many optometrists are [...]

By Ankit Patel

Patient Experience Mar 15, 2024

Optometry Virtual Receptionist: Future Customer Service

Virtual receptionists are transforming optometry practices. Learn how they improve patient care and reduce administrative burden.

By Ankit Patel

Technology Mar 13, 2024

Elevate Patient Care with Eye Health Reception Services

In the bustling realm of eye care, ensuring seamless patient experiences begins right at the reception. Our optometry call service [...]

By Ankit Patel

Technology Mar 11, 2024

Handling Emergency Calls in Optometry Practice

In the fast-paced world of optometry, efficiently handling emergency calls is paramount to providing exceptional patient care. Whether it's a [...]

By Ankit Patel

Technology Feb 20, 2024

Optometry Access: Elevating Patient Care

Unlock the full potential of patient access in your optometry practice. Improve scheduling, communication, and patient satisfaction.

By Ankit Patel

Virtual Staffing Feb 19, 2024

Optometry Care: Answering Service Advantages

Navigating the fast-paced world of optometry requires innovative solutions to ensure excellent patient care, especially when scheduling an optometrist...

By Ankit Patel

Technology Feb 15, 2024

Decoding Optometry Call: Virtual vs. Traditional

Compare virtual vs traditional receptionists for optometry. Learn which solution best fits your practice needs and budget.

By Ankit Patel

Technology Feb 12, 2024

Optometry Call: Choosing Patient-Centric Support

Elevating the patient experience begins with the right call support model, and optometrists' inbound call services redefine how optometry clinics [...]

By Ankit Patel

Technology Jan 23, 2024

Leveraging Technology for Streamlined Call Support

Leveraging technology is becoming increasingly crucial in enhancing eye clinic customer service. In an age where efficiency and accuracy are [...]

By Ankit Patel

Technology Jan 12, 2024

Measuring and Enhancing Customer Satisfaction

Measuring and enhancing customer satisfaction is crucial for the success of any service-oriented business, especially in healthcare sectors like optometry....

By Ankit Patel

Technology Jan 10, 2024

The Importance of Timely Appointment Scheduling

Timely appointment scheduling is a fundamental aspect of any successful healthcare practice. It is not just about filling the calendar [...]

By Ankit Patel

Technology Dec 22, 2023

Optimizing Patient Care: Optometry Reception Solutions

Navigating the day-to-day operations of an optometry office requires a seamless approach to patient communication and management. Eye health reception [...]

By Ankit Patel

Technology Dec 18, 2023

Optometry Call Services Enhance Customer Experience

In the world of optometry, where first impressions are vital, eye clinic customer service can truly make or break the [...]

By Ankit Patel

Technology Dec 15, 2023

Enhance Your Eye Clinic’s Service with Call Answering

In this fast-paced world, maintaining an efficient and responsive clinic can set your optometry practice apart. Optometry answering service is [...]

By Ankit Patel

Technology Nov 28, 2023

Vision Clinic Call Management: Tips for Success

Efficient call management is the cornerstone of a thriving vision clinic. As the first point of contact for patients, your [...]

By Ankit Patel

Technology Nov 27, 2023

Benefits of a Call Center for Eye Care Professionals

Most eye care practices answer about 60% of their calls. That means 40% of potential patients hear voicemail. Here's a better way.

By Ankit Patel

Technology Nov 22, 2023

Insurance Claim Processing for Optometry Practices

Insurance claim delays hurt cash flow and patient satisfaction. Learn proven strategies to streamline claim processing and reduce denials in your practice.

By Ankit Patel

Technology Nov 16, 2023

Optometry Reception: Elevating Patient Experience

The rapidly evolving healthcare landscape has amplified the need for optometrists to provide superior patient experiences. Amid this backdrop, the [...]

By Ankit Patel

Technology Nov 13, 2023

The Complete Guide to Running a Private Optometric Practice

Defining success in private practice ownership is a personal journey that reflects an individual's unique vision and professional aspirations. As [...]

By Ankit Patel

Technology Nov 10, 2023

Legal and Regulatory Compliance in Optometry

Legal and regulatory compliance is usually a fairly unexciting aspect of an optometry business. Yet, it’s a really really important [...]

By Ankit Patel

Technology Nov 9, 2023

Work-Life Balance for Optometry Practice Owners

For optometrists, the demands of patient care, clinic management, and a thousand different things can be overwhelming and often overshadows [...]

By Ankit Patel

Technology Nov 8, 2023

Financial Sustainability for Optometry Practices

Financial sustainability requires strategic planning and smart operational decisions. Learn how to build a thriving optometry practice that lasts.

By Ankit Patel

Technology Nov 7, 2023

Effective Hiring and Training Strategies for Optometrists

Staffing an optometry clinic with talented team members is one of the most important investments you can make for your [...]

By Ankit Patel

Technology Nov 2, 2023

Optimizing Patient Production in Optometry

Patient production measures the overall volume of patients and the associated revenue generation. It can be the difference between a [...]

By Ankit Patel

Technology Nov 1, 2023

What to Know About Joining an Optometric Buying Group

Optometric alliances or buying groups are a useful tool for private optometry practices. They are organizations for eye care professionals, [...]

By Ankit Patel

Technology Oct 31, 2023

Starting an Optometric Practice 101

Starting an optometric practice is a blend of excitement, fear, and meticulous planning to help prepare for the unknown. For [...]

By Ankit Patel

Technology Oct 26, 2023

Take Every Step to Improve the Patient Experience

Running an eye clinic can lead to hectic moments. Amid this hectic environment, operators must uphold the experience they create [...]

By Ankit Patel

Virtual Staffing Oct 18, 2023

Standing Out in a Crowded Market: Strategic Positioning for Optometry Practices

In a market that can often be competitive and saturated, optometry clinics face the challenge of standing out. It is [...]

By Ankit Patel

Technology Oct 17, 2023

Joining an Optometric Management Service Organization

The healthcare industry is witnessing a significant expansion, underscored by the growth in the global eye care market, which reached [...]

By Ankit Patel

Technology Oct 16, 2023

Simplifying Optometric Administrative Workload

The operational efficiencies of your optometry practice are integral to the overall success and growth of your practice. An efficient [...]

By Ankit Patel

Technology Oct 5, 2023

How AI is Streamlining Processes in Eye Care

AI is transforming eye care operations from scheduling to diagnostics. Learn how practices are using AI to improve efficiency and patient outcomes.

By Ankit Patel

Technology Oct 4, 2023

Optometric Practice Valuation Guide

Understanding optometry practice valuation is critical for buyers and sellers. Learn key factors that determine fair market value and get optimal terms.

By Ankit Patel

Technology Oct 2, 2023

Why Capture Rate Matters for Every Optometry Business

In an optometry practice, the capture rate is one of the most crucial metrics to track for ongoing business success. [...]

By Ankit Patel

Technology Sep 27, 2023

Is AI Investment Worth It for Your Optometry Clinic?

Optometry clinics can enhance operational efficiency and elevate patient care by integrating artificial intelligence (AI) systems. To grasp just how [...]

By Ankit Patel

Technology Sep 25, 2023

Ideal Labor Costs for Optometry Offices

Finding the sweet spot for labor costs is crucial for maintaining a successful optometry practice. Balancing quality patient care with [...]

By Ankit Patel

Technology Sep 25, 2023

AI Ethics in Ophthalmology and Optometry

The adoption of Artificial Intelligence (AI) in healthcare is not just a technological advancement but also an ethical journey. In [...]

By Ankit Patel

Technology Sep 21, 2023

Evaluating Your Optometry Growth Strategy

Are you an optometrist or ophthalmologist seeking to grow your practice but need to know which metrics indicate progress? You're [...]

By Ankit Patel

Technology Sep 20, 2023

AI: Your Secret Weapon for Eye Care Efficiency

How eye care practices are actually using AI today to save time, reduce admin headaches, and see more patients—plus what's coming next.

By Ankit Patel

Technology Sep 20, 2023

Vital Role of Inbound Call Services for Optometrists

Seamless patient communication is essential for optometry practices. Learn how inbound call services improve patient experience and practice efficiency.

By Ankit Patel

Technology Sep 18, 2023

Enhancing Patient Communication in Your Eye Clinic

Effective patient communication is paramount for building trust, ensuring satisfaction, and fostering long-term relationships. Elevating eye clinic customer...

By Ankit Patel

Technology Sep 18, 2023

Patient Retention Strategies for Optometry

Top-performing practices often attribute their high patient retention rates to several key elements: Personalized care where every patient feels recognized...

By Ankit Patel

Technology Sep 12, 2023

Scaling up operations to grow your eye care clinic

Every eye care clinic owner looks to grow their practice. Learn operational strategies that scale efficiently while maintaining quality patient care.

By Ankit Patel

Technology Sep 7, 2023

Outsourcing as a Growth Strategy for Eye Care

A decade ago, the word 'outsourcing’ seemed alien to many eye care professionals. Today, it's firmly part of many successful [...]

By Ankit Patel

Technology Sep 6, 2023

Conducting a Cost-Benefit Analysis of BPO in Optometry

Business process outsourcing (BPO) has become an increasingly popular option for optometry practices looking to reduce costs and improve efficiency. [...]

By Ankit Patel

Technology Aug 29, 2023

Selecting a BPO Provider for Your Optometry Practice

Business process outsourcing (BPO) started in the supply chain world of manufacturing and is now becoming an integral part of [...]

By Ankit Patel

Technology Aug 22, 2023

Successfully Transitioning to a BPO Model in Optometry

Business process outsourcing (BPO) involves contracting specialized external companies to handle essential business functions like billing, customer service,...

By Ankit Patel

Virtual Staffing Aug 21, 2023

BPO Security and Compliance for Eye Care

To the uninitiated, all forms of outsourcing might seem alike. Virtual assistants, offshore teams, and business process outsourcing (BPO) might [...]

By Ankit Patel

Technology Aug 18, 2023

The Role of Call Support in Patient Satisfaction

Patient satisfaction is paramount, and it holds equal significance in eye care. Providing exceptional eye clinic customer service goes beyond [...]

By Ankit Patel

Technology Aug 16, 2023

Technology Boosting Efficiency in Optometry

Optometry is a tech-driven industry. After all, corrective lenses are technology. So it's baffling that some clinics are still buried [...]

By Ankit Patel

Technology Aug 16, 2023

Why Your Optometry Needs a Booking Service?

In the digital age, convenience, and efficiency are paramount to meeting the expectations of modern patients. For optometrists, implementing a [...]

By Ankit Patel

Technology Aug 11, 2023

Operational Efficiency in Optometry

Operational efficiency, a concept often touted in corporate boardrooms, is equally vital in an optometrist's clinic. And the reasons are [...]

By Ankit Patel

Technology Aug 11, 2023

Streamlining Your Practice with Appointment Setting

As an optometrist, providing exceptional eye care to your patients is your top priority. However, efficiently managing appointments is crucial [...]

By Ankit Patel

Technology Aug 9, 2023

Streamlining patient intake for eye care practices

Opening the doors to an optometry practice means having various processes in place. If your experience was anything like ours, [...]

By Ankit Patel

Technology Aug 8, 2023

How to leverage outsourcing in your eye care practice

Outsourcing can increase revenue for your optometry practice. It can also improve its operational efficiency, reduce errors, and elevate the [...]

By Ankit Patel

Technology Aug 1, 2023

Avoid outsourcing mistakes in optometry

Outsourcing can cut your admin costs by 30%. Or it can create a nightmare. Here are the corners you can't afford to cut.

By Ankit Patel

Virtual Staffing Jul 28, 2023

Compliance and security in utilizing virtual assistants in optometry and ophthalmology

Whether you're hiring a full-time employee (FTE) or virtual assistant (VA), certain core aspects of compliance and security remain the [...]

By Ankit Patel

Virtual Staffing Jul 25, 2023

How to Train Virtual Assistants for Your Eye Care Practice

Why would an optometrist hire virtual assistants from the Philippines? It's simple: value for money and fluency in English. With [...]

By Ankit Patel

Virtual Staffing Jul 20, 2023

6 Best Practices for Managing Your Outsourced Customer Service Team

Many ODs are outsourcing tasks like scheduling appointments, billing, and other administrative tasks in order to focus healthcare professionals on [...]

By Ankit Patel

Technology Jul 19, 2023

Ensuring Compliance and Security with Your Outsourced Customer Service Team

If you're like us, you didn't get a degree in ophthalmology or optometry because you were passionate about data security [...]

By Ankit Patel

Virtual Staffing Jul 14, 2023

How outsourced customer service boosts patient satisfaction in optometry practices

Imagine an office of focused staff working diligently and providing friendly patient care. The hectic pace of administrative tasks like [...]

By Ankit Patel

Virtual Staffing Jul 11, 2023

Busting myths: addressing concerns about customer service outsourcing in eye care

Optometry practices often hesitate to outsource. Learn the truth about customer service outsourcing and how it can transform your practice operations.

By Ankit Patel

Virtual Staffing Jul 7, 2023

Costs and Benefits of Outsourcing Customer Service

We increased our revenue per patient by 33% because we took the phones out of the office. Understanding how missed [...]

By Ankit Patel

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