Healthcare Practice Insights

Expert strategies for patient intake, practice growth, and healthcare operations.

Operations Dec 25, 2025

The Healthcare Front Desk Staffing Crisis: 2025 Data and Trends

Healthcare front desk turnover reached 30-40% in 2024. Examine the data, underlying causes, and why traditional hiring approaches fail to resolve the crisis for multi-location groups.

By Ankit Patel

Technology Dec 18, 2025

Missed Call Revenue Calculator for Healthcare Groups

How much revenue is your multi-location healthcare group losing to missed calls? Use this calculator to find out.

By Ankit Patel

Technology Dec 15, 2025

AI Receptionist vs. Virtual Front Desk vs. Answering Service: A Decision Framework for Healthcare Groups

AI receptionist, virtual front desk, answering service—what's the difference? This decision framework helps multi-location healthcare groups choose the right...

By Ankit Patel

Technology Dec 10, 2025

Multi-Location Healthcare Intake Solutions: The Complete Guide (2025)

Multi-location healthcare groups lose $500,000-$1,500,000 annually to intake inefficiencies—and most don't know it. This guide provides the complete framework...

By Ankit Patel

Technology Dec 9, 2025

The $1.2M Leak: How Multi-Location Healthcare Groups Lose Revenue to Missed Calls

Multi-location healthcare groups lose an average of $1.2 million annually to missed calls. This data-driven analysis breaks down the math behind the revenue...

By Ankit Patel

Virtual Staffing Jun 20, 2025

Overwhelmed and Understaffed? How a Virtual Team Fills the Gap

Is your optometry practice currently overwhelmed and understaffed? If so, there's help available in the form of a virtual team [...]

By Ankit Patel

Virtual Staffing Jun 17, 2025

5 Signs You're Ready to Scale Your Optometry Practice – and How a Virtual Assistant Team Can Get You There Faster

Don't miss the signs that you're ready to scale your optometry practice. Check out the five indicators that you need [...]

By Ankit Patel

Virtual Staffing Jan 30, 2025

How to Assess Your Staff to Ensure the Best Patient Care

In optometry and ophthalmology practices, your staff isn't just your support—they're the face of your practice. From answering calls to [...]

By Ankit Patel

Virtual Staffing Jan 28, 2025

How Trained Spanish-Speaking Staff Can Elevate Your Eye Care Practice

Picture this: A Spanish-speaking patient calls your practice to report sudden eye pain or request an appointment, but the language [...]

By Ankit Patel

Technology Jan 23, 2025

Ensuring Patient Satisfaction: How MyBCAT Helps You Build Loyalty and Trust

For any eye care practice, patient satisfaction isn’t just about getting positive reviews—it’s the foundation of trust, loyalty, and long-term [...]

By Ankit Patel

Technology Jan 21, 2025

When Every Second Counts: How MyBCAT Handles Emergencies for Your Practice

Emergencies don’t wait for convenient times—they often come when your schedule is already packed, your team is stretched thin, and [...]

By Ankit Patel

Virtual Staffing Dec 3, 2024

How to Reduce Administrative Costs in Optometry and Ophthalmology Practices

Running a successful optometry or ophthalmology practice is about more than just providing excellent patient care. With rising costs, maintaining [...]

By Ankit Patel

Virtual Staffing Dec 3, 2024

Streamlining Your Practice with Remote Staffing

Running a busy optometry or ophthalmology practice means constantly juggling patient care and administrative tasks. What if you could focus [...]

By Ankit Patel

Technology Apr 19, 2024

The Benefits of Optometry-Call Service Partnerships

Did you know that efficient call management is integral to the success of optometry practices? Studies show that 80% of [...]

By Ankit Patel

Technology Apr 17, 2024

Improving Optometry Practice with Call Service Support

Efficient call service support can significantly enhance the operations of optometry practices. As the frontline of communication with patients, handling [...]

By Ankit Patel