Patient Intake & Healthcare Practice Growth Blog

Page 4 of 7. Browse older articles on patient intake, practice growth, and healthcare operations.

Virtual Staffing Jun 20, 2025

Overwhelmed? How a Virtual Team Fills the Gap

Overwhelmed and understaffed? Virtual assistants handle scheduling, calls, and admin tasks so your optometry team can focus on patient care.

By Ankit Patel

Virtual Staffing Jun 17, 2025

5 Signs You're Ready to Scale Your Optometry Practice – and How a Virtual Assistant Team Can Get You There Faster

Spot the 5 key indicators your optometry practice is ready to scale and see how a virtual assistant team accelerates growth without adding overhead.

By Ankit Patel

Virtual Staffing Jan 30, 2025

How to Assess Your Staff to Ensure the Best Patient Care

Your staff is the first thing patients judge. Here's how to actually measure if they're helping or hurting your practice.

By Ankit Patel

Virtual Staffing Jan 28, 2025

Spanish-Speaking Staff for Eye Care Practices

Over 40 million Spanish speakers in the US. How many are choosing your competitor because they can actually communicate with them?

By Ankit Patel

Technology Jan 23, 2025

Building Patient Loyalty Through Great Service

The awkward truth about patient satisfaction: it has almost nothing to do with clinical outcomes and everything to do with how people feel.

By Ankit Patel

Technology Jan 21, 2025

How MyBCAT Handles Emergencies for Your Practice

What happens when a patient calls with sudden vision loss at 4:47 PM on a Friday? Here's how we handle the calls that can't wait.

By Ankit Patel

Virtual Staffing Dec 3, 2024

How to Reduce Administrative Costs in Optometry and Ophthalmology Practices

Your non-doctor payroll should be around 24% of revenue. If you're way over that, here's where you're probably bleeding money.

By Ankit Patel

Virtual Staffing Dec 3, 2024

Streamlining Your Practice with Remote Staffing

Cut overhead by 20-30% with remote staffing for your eye care practice. See which admin tasks to delegate and how to maintain quality control.

By Ankit Patel

Technology Apr 15, 2024

Ways to Optimize Efficiency in Optometrist Offices

Demand for eye care is rising fast. Optimize your optometry office with smarter scheduling, streamlined workflows, and centralized call management.

By Ankit Patel

Technology Apr 12, 2024

Communicating Better: Eye Customer Service Tips

The difference between a patient who books and one who hangs up usually comes down to the first 20 seconds of conversation.

By Ankit Patel

Technology Mar 11, 2024

Handling Emergency Calls in Optometry Practice

Ensure urgent patient calls never go unanswered. Proven protocols and virtual receptionist strategies for managing emergency calls in optometry practices.

By Ankit Patel

Technology Jan 23, 2024

Leveraging Technology for Streamlined Call Support

Reduce patient wait times and capture more calls with AI-driven call support technology for eye care clinics. Cut costs while improving service quality.

By Ankit Patel

Technology Jan 22, 2024

Handling Challenging Customer Service Situations

Equip your front desk to handle difficult patient interactions with empathy and professionalism. Conflict resolution strategies built for eye care teams.

By Ankit Patel

Technology Jan 12, 2024

Measuring and Enhancing Customer Satisfaction

Measuring and enhancing customer satisfaction is crucial for the success of any service-oriented business, especially in healthcare sectors like optometry....

By Ankit Patel

Technology Jan 10, 2024

The Importance of Timely Appointment Scheduling

Timely scheduling reduces wait times and protects revenue. Explore how efficient call management and virtual receptionists keep your optometry calendar full.

By Ankit Patel

Technology Nov 27, 2023

Benefits of a Call Center for Eye Care Professionals

Most eye care practices answer about 60% of their calls. That means 40% of potential patients hear voicemail. Here's a better way.

By Ankit Patel

Technology Nov 22, 2023

Insurance Claim Processing for Optometry Practices

Insurance claim delays hurt cash flow and patient satisfaction. Learn proven strategies to streamline claim processing and reduce denials in your practice.

By Ankit Patel

Technology Nov 16, 2023

Inventory Management Strategies for Optometry

Stop tying up capital in unsold frames. Data-driven inventory strategies help optometry practices balance stock levels, cut waste, and improve cash flow.

By Ankit Patel