All Blog Posts

113 articles on healthcare practice growth

Practice Management Jan 24, 2026

First-Year Financial Planning for New Optometry Practices

A practical guide to budgeting, cash flow management, and financial milestones for your first year as an optometry practice owner.

Practice Management Jan 23, 2026

Location Selection for Optometric Practices: What to Consider

A practical framework for choosing the right location for your optometry practice, including demographics, competition, visibility, and lease considerations.

Practice Management Jan 22, 2026

Staffing Your New Optometry Practice: Roles, Hiring, and Training

A practical guide to building your optometry practice team, from defining essential roles to hiring strategies and training programs that drive retention.

Growth Jan 21, 2026

Case Study: How a Regional Optometry Group Achieved 95% Answer Rate (And What It Meant for Revenue)

A regional optometry group transformed their intake operations from 72% to 95% answer rate. The result: 44% more new patients and $787,000 in annual revenue growth.

Operations Jan 20, 2026

90-Day Integration Playbook for Healthcare Acquisitions: The Intake Sprint

Week-by-week guide for integrating patient intake operations after healthcare practice acquisition. Tactical playbook for PE operating partners and DSO integration teams.

Practice Management Jan 20, 2026

How to Sell Your Optometry Practice in 2025-2026: The Complete Exit Strategy Guide

Current valuation multiples, PE acquirer landscape, tax implications, and a 1-3 year preparation timeline for optometry practice owners planning their exit.

Operations Jan 19, 2026

Veterinary Call Service Texas: Multi-Location Solutions for Growing Groups

Texas veterinary groups face unique challenges: extreme weather events, geographic spread, and DVM shortages. Multi-location call solutions designed for Texas's fast-growing veterinary market.

Operations Jan 18, 2026

Dental Answering Service California: Multi-Location Solutions for DSOs

California DSOs face unique intake challenges: competitive markets, diverse patient populations, and staffing difficulties. Multi-location solutions designed for California's largest dental market.

Growth Jan 17, 2026

Benchmark Report: Revenue Per Call by Healthcare Specialty (2025 Data)

Original research on revenue per call benchmarks for dental, optometry, veterinary, and medical practices. Based on data from 150+ multi-location healthcare groups.

Operations Jan 16, 2026

After-Hours Veterinary Call Management: Models That Work for Multi-Location Groups

Four after-hours models for veterinary groups compared: DVM on-call, triage-first, virtual triage nurses, and telemedicine hybrid. Includes cost analysis and implementation guide.

Operations Jan 15, 2026

Centralized vs. Distributed Intake: A Decision Framework for Healthcare Groups

Should you centralize patient intake or keep it at each location? A strategic framework for multi-location healthcare groups, including when hybrid models make sense.

Operations Jan 14, 2026

The Optometry Group's Guide to Integrated Retail-Clinical Intake

How multi-location optometry groups handle the dual challenge of clinical scheduling and optical retail. Includes call routing framework, scripts, and capture rate optimization.

Operations Jan 13, 2026

KPI Dashboard for Multi-Location Intake: What to Measure (With Benchmarks)

The 10 essential intake KPIs every multi-location healthcare group should track, with benchmarks for dental, optometry, and veterinary practices. Includes dashboard template.

Growth Jan 12, 2026

Pre-Sale Operational Cleanup: Intake Systems That Boost Valuation

What PE buyers actually evaluate in healthcare intake operations. A 12-month roadmap for practice owners preparing for exit, with specific metrics and improvements that increase valuation multiples.

Technology Jan 11, 2026

The Human + AI Hybrid Model: Why 'Both' Beats 'Either/Or' in Healthcare Intake

AI excels at routine scheduling but fails on complex calls. Human-only services are expensive at scale. The hybrid model routes the right calls to the right handler. Here's how it works.

Growth Jan 10, 2026

Case Study: How a 15-Location DSO Reduced Missed Calls by 60% Post-Acquisition

A PE-backed dental group recovering $108,000 monthly by standardizing intake across 15 locations. Real metrics, implementation timeline, and lessons for DSO operators.

Practice Management Jan 10, 2026

Essential Optometric Practice Equipment: A Complete Guide

Discover the must-have optometric practice equipment for your new clinic. From exam lanes to diagnostic tools, build a profitable practice from day one.

Practice Management Jan 10, 2026

Optometry Practice Finances: A Complete Guide

Master optometry practice finances with proven strategies for revenue, expenses, and profitability. Start building a sustainable practice today.

Practice Management Jan 10, 2026

Optometry Practice Location: How to Choose the Right Site

Learn how to select the ideal optometry practice location. Site selection factors, demographics, costs, and visibility tips for practice success.

Practice Management Jan 10, 2026

Optometry Practice Staffing: Build Your Dream Team

Learn proven optometry practice staffing strategies to hire, train, and retain top talent. Reduce turnover and boost patient satisfaction today.

Operations Jan 9, 2026

Veterinary Emergency Triage: Phone Protocols That Save Lives and Staff Time

A complete phone triage protocol framework for multi-location veterinary groups. Includes decision trees for 15 common scenarios, staff training guidelines, and after-hours integration.

Growth Jan 8, 2026

EBITDA Impact Calculator: Quantifying Intake Optimization ROI

Calculate exactly how intake optimization affects your EBITDA and practice valuation. A CFO-level tool for healthcare practice owners and PE investors.

Operations Jan 1, 2026

DSO Integration Playbook: Standardizing Intake Across Acquired Dental Practices

A 90-day framework for standardizing patient intake across acquired dental practices. The definitive guide for DSO operators and PE-backed dental groups.

Operations Dec 25, 2025

The Healthcare Front Desk Staffing Crisis: 2025 Data and Trends

Healthcare front desk turnover reached 30-40% in 2024. Examine the data, underlying causes, and why traditional hiring approaches fail to resolve the crisis for multi-location groups.

Technology Dec 18, 2025

Missed Call Revenue Calculator for Healthcare Groups

How much revenue is your multi-location healthcare group losing to missed calls? Use this calculator to find out.

Technology Dec 15, 2025

AI Receptionist vs. Virtual Front Desk vs. Answering Service: A Decision Framework for Healthcare Groups

AI receptionist, virtual front desk, answering service: what's the difference? This decision framework helps multi-location healthcare groups choose the right...

Operations Dec 10, 2025

Multi-Location Healthcare Intake Solutions: The Complete Guide (2025)

Multi-location healthcare groups lose $500,000-$1,500,000 annually to intake inefficiencies, and most don't know it. This guide provides the complete framework for evaluating, selecting, and implementing intake solutions.

Technology Dec 9, 2025

The $1.2M Leak: How Multi-Location Healthcare Groups Lose Revenue to Missed Calls

Multi-location healthcare groups lose an average of $1.2 million annually to missed calls. This data-driven analysis breaks down the math behind the revenue...

Virtual Staffing Jun 20, 2025

Overwhelmed and Understaffed? How a Virtual Team Fills the Gap

Is your optometry practice currently overwhelmed and understaffed? If so, there's help available in the form of a virtual team [...]

Virtual Staffing Jun 17, 2025

5 Signs You're Ready to Scale Your Optometry Practice – and How a Virtual Assistant Team Can Get You There Faster

Don't miss the signs that you're ready to scale your optometry practice. Check out the five indicators that you need [...]

Virtual Staffing Jan 30, 2025

How to Assess Your Staff to Ensure the Best Patient Care

Your staff is the first thing patients judge. Here's how to actually measure if they're helping or hurting your practice.

Virtual Staffing Jan 28, 2025

How Trained Spanish-Speaking Staff Can Elevate Your Eye Care Practice

41 million Spanish speakers in the US. How many are choosing your competitor because they can actually communicate with them?

Technology Jan 23, 2025

Ensuring Patient Satisfaction: How MyBCAT Helps You Build Loyalty and Trust

The awkward truth about patient satisfaction: it has almost nothing to do with clinical outcomes and everything to do with how people feel.

Technology Jan 21, 2025

When Every Second Counts: How MyBCAT Handles Emergencies for Your Practice

What happens when a patient calls with sudden vision loss at 4:47 PM on a Friday? Here's how we handle the calls that can't wait.

Virtual Staffing Dec 3, 2024

How to Reduce Administrative Costs in Optometry and Ophthalmology Practices

Your non-doctor payroll should be around 24% of revenue. If you're way over that, here's where you're probably bleeding money.

Virtual Staffing Dec 3, 2024

Streamlining Your Practice with Remote Staffing

Running a busy optometry or ophthalmology practice means constantly juggling patient care and administrative tasks. What if you could focus [...]

Technology Apr 19, 2024

The Benefits of Optometry-Call Service Partnerships

Did you know that efficient call management is integral to the success of optometry practices? Studies show that 80% of [...]

Technology Apr 17, 2024

Improving Optometry Practice with Call Service Support

Efficient call service support can significantly enhance the operations of optometry practices. As the frontline of communication with patients, handling [...]

Technology Apr 15, 2024

Ways to Optimize Efficiency in Optometrist Offices

According to recent studies, the demand for optometric services is expected to rise significantly in the coming years. As the [...]

Technology Apr 12, 2024

Communicating Better: Eye Customer Service Tips

The difference between a patient who books and one who hangs up usually comes down to the first 20 seconds of conversation.

Technology Mar 18, 2024

A Guide to Medical Receptionist Service for Optometry

In the dynamic world of optometry, providing exceptional customer service is crucial for building a thriving practice. Many optometrists are [...]

Patient Experience Mar 15, 2024

Optometry Virtual Receptionist: Future Customer Service

In the ever-evolving landscape of optometry, the integration of virtual receptionists is shaping the future of customer service. Optometry call [...]

Technology Mar 13, 2024

Elevate Patient Care with Eye Health Reception Services

In the bustling realm of eye care, ensuring seamless patient experiences begins right at the reception. Our optometry call service [...]

Technology Mar 11, 2024

Handling Emergency Calls in Optometry Practice

In the fast-paced world of optometry, efficiently handling emergency calls is paramount to providing exceptional patient care. Whether it's a [...]

Technology Feb 20, 2024

Optometry Access: Elevating Patient Care

Unlocking the full potential of patient access and care, eye care call Support in Georgia takes center stage, offering a [...]

Virtual Staffing Feb 19, 2024

Optometry Care: Answering Service Advantages

Navigating the fast-paced world of optometry requires innovative solutions to ensure excellent patient care, especially when scheduling an optometrist...

Technology Feb 15, 2024

Decoding Optometry Call: Virtual vs. Traditional

Optometry virtual receptionists in Georgia redefine patient care by offering modern solutions to streamline your practice operations. As you contemplate [...]

Technology Feb 12, 2024

Optometry Call: Choosing Patient-Centric Support

Elevating the patient experience begins with the right call support model, and optometrists' inbound call services redefine how optometry clinics [...]

Technology Jan 23, 2024

Leveraging Technology for Streamlined Call Support

Leveraging technology is becoming increasingly crucial in enhancing eye clinic customer service. In an age where efficiency and accuracy are [...]

Technology Jan 22, 2024

Handling Challenging Customer Service Situations

Handling challenging customer service situations is an inevitable aspect of any business, particularly in the healthcare sector. It requires patience, [...]

Technology Jan 12, 2024

Measuring and Enhancing Customer Satisfaction

Measuring and enhancing customer satisfaction is crucial for the success of any service-oriented business, especially in healthcare sectors like optometry....

Technology Jan 10, 2024

The Importance of Timely Appointment Scheduling

Timely appointment scheduling is a fundamental aspect of any successful healthcare practice. It is not just about filling the calendar [...]

Technology Dec 22, 2023

Optimizing Patient Care: Optometry Reception Solutions

Navigating the day-to-day operations of an optometry office requires a seamless approach to patient communication and management. Eye health reception [...]

Technology Dec 20, 2023

Optometrist Call Management: A Key to Patient Service

Effective optometrist call management is crucial for any eye care practice aiming to deliver outstanding patient service. It's the backbone [...]

Technology Dec 18, 2023

Optometry Call Services Enhance Customer Experience

In the world of optometry, where first impressions are vital, eye clinic customer service can truly make or break the [...]

Technology Dec 15, 2023

Enhance Your Eye Clinic’s Service with Call Answering

In this fast-paced world, maintaining an efficient and responsive clinic can set your optometry practice apart. Optometry answering service is [...]

Technology Nov 28, 2023

Vision Clinic Call Management: Tips for Success

Efficient call management is the cornerstone of a thriving vision clinic. As the first point of contact for patients, your [...]

Technology Nov 27, 2023

Benefits of a Call Center for Eye Care Professionals

Most eye care practices answer about 60% of their calls. That means 40% of potential patients hear voicemail. Here's a better way.

Technology Nov 22, 2023

Streamlining Insurance Claim Processing for Optometric Practices

Insurance claims are a drag. They slow down almost every step of eye care from dealing with the insurance company [...]

Technology Nov 16, 2023

Optometry Reception: Elevating Patient Experience

The rapidly evolving healthcare landscape has amplified the need for optometrists to provide superior patient experiences. Amid this backdrop, the [...]

Technology Nov 16, 2023

Unlocking Efficient Inventory Management Strategies for Optometry Products

Like other small businesses, many optometric practices do not track optical inventory, or it's a manual inventory management process. It's [...]

Technology Nov 14, 2023

Optometry Calls: Expert 24/7 Virtual Reception

In the fast-paced world of optometry, patient service should never lag. Enter the world of optometry virtual receptionists in Georgia. [...]

Technology Nov 13, 2023

The Complete Guide to Running a Private Optometric Practice

Defining success in private practice ownership is a personal journey that reflects an individual's unique vision and professional aspirations. As [...]

Technology Nov 10, 2023

Strategies to Uphold Legal and Regulatory Compliance in Optometry

Legal and regulatory compliance is usually a fairly unexciting aspect of an optometry business. Yet, it’s a really really important [...]

Technology Nov 9, 2023

Preserving Your Work-Life Balance While Managing an Optometry Practice

For optometrists, the demands of patient care, clinic management, and a thousand different things can be overwhelming and often overshadows [...]

Technology Nov 8, 2023

Crafting a Financially Sustainable Future for Your Optometry Practice

In order for your practice to grow and thrive, it has to be profitable, efficient, and still able to provide [...]

Technology Nov 7, 2023

Effective Hiring and Training Strategies for Optometrists

Staffing an optometry clinic with talented team members is one of the most important investments you can make for your [...]

Technology Nov 2, 2023

Measuring and optimizing patient production for optometric practices

Patient production measures the overall volume of patients and the associated revenue generation. It can be the difference between a [...]

Technology Nov 1, 2023

What to Know About Joining an Optometric Buying Group

Optometric alliances or buying groups are a useful tool for private optometry practices. They are organizations for eye care professionals, [...]

Technology Oct 31, 2023

Starting an Optometric Practice 101

Starting an optometric practice is a blend of excitement, fear, and meticulous planning to help prepare for the unknown. For [...]

Technology Oct 26, 2023

Take Every Step to Improve the Patient Experience

Running an eye clinic can lead to hectic moments. Amid this hectic environment, operators must uphold the experience they create [...]

Technology Oct 24, 2023

Are Administrative Functions Hurting Your Practice?

A successful optometry practice results from strong eye care services. However, as a customer service outsourcing provider in Marietta, Georgia, [...]

Technology Oct 21, 2023

Taming the Review Beast: Managing Online Reputations in Optometry

Online reviews and ratings hold tremendous influence over an optometry practice's reputation and ability to attract new patients. Over 72% [...]

Technology Oct 20, 2023

Better Call Support for Your Optometry Practice

Call support matters when crafting a more efficient optometry practice. Conversations, many of them are lengthy, between your office and [...]

Technology Oct 18, 2023

Maintaining Client Relations in Your Optometry Practice

Eye care professionals consistently see recurring patients. Even as a customer service outsourcing Provider in Marietta, Georgia, we understand that [...]

Virtual Staffing Oct 18, 2023

Standing Out in a Crowded Market: Strategic Positioning for Optometry Practices

In a market that can often be competitive and saturated, optometry clinics face the challenge of standing out. It is [...]

Technology Oct 17, 2023

Joining an Optometric Management Service Organization

The healthcare industry is witnessing a significant expansion, underscored by the growth in the global eye care market, which reached [...]

Technology Oct 16, 2023

Management Tips to Simplify the Optometric Administrative Workload

The operational efficiencies of your optometry practice are integral to the overall success and growth of your practice. An efficient [...]

Technology Oct 5, 2023

How AI is Streamlining Processes in Eye Care

Like the rest of the world, eye care is being impacted by the opportunities and promises of AI. Throughout the [...]

Technology Oct 4, 2023

The Optometric Practice Valuation Guide for Buyers and Sellers

Figuring out how much an eye care business is worth can be complicated. There are lots of ways to look [...]

Technology Oct 2, 2023

Why Capture Rate Matters for Every Optometry Business

In an optometry practice, the capture rate is one of the most crucial metrics to track for ongoing business success. [...]

Technology Sep 27, 2023

Is AI Investment Worth It for Your Optometry Clinic?

Optometry clinics can enhance operational efficiency and elevate patient care by integrating artificial intelligence (AI) systems. To grasp just how [...]

Technology Sep 25, 2023

Ideal Labor Costs for Optometry Offices

Finding the sweet spot for labor costs is crucial for maintaining a successful optometry practice. Balancing quality patient care with [...]

Technology Sep 25, 2023

Navigating the Ethical Maze for AI in Ophthalmology and Optometry

The adoption of Artificial Intelligence (AI) in healthcare is not just a technological advancement but also an ethical journey. In [...]

Technology Sep 22, 2023

Embracing Cultural Sensitivity in Optometry Care

Cultural sensitivity provides exceptional customer service no matter what business you provide. Acknowledging and respecting cultural differences is crucial...

Technology Sep 21, 2023

Evaluating the effectiveness of your optometry growth strategy

Are you an optometrist or ophthalmologist seeking to grow your practice but need to know which metrics indicate progress? You're [...]

Technology Sep 20, 2023

AI Is Your Secret Weapon For Efficiency In Your Eye Care Clinic

How eye care practices are actually using AI today to save time, reduce admin headaches, and see more patients—plus what's coming next.

Technology Sep 20, 2023

Vital Role of Inbound Call Services for Optometrists

The significance of seamless patient communication cannot be overstated. Optometrists inbound call services in Georgia are pivotal in enhancing patient [...]

Technology Sep 18, 2023

Enhancing Patient Communication in Your Eye Clinic

Effective patient communication is paramount for building trust, ensuring satisfaction, and fostering long-term relationships. Elevating eye clinic customer...

Technology Sep 18, 2023

Patient retention and acquisition strategies for your optometry practice

Top-performing practices often attribute their high patient retention rates to several key elements: Personalized care where every patient feels recognized...

Technology Sep 12, 2023

Scaling up operations to grow your eye care clinic

Every eye care clinic owner is looking forward to it – the moment when their practice really starts to take [...]

Technology Sep 7, 2023

Outsourcing As a Business Growth Strategy for Eye Care Clinics

A decade ago, the word 'outsourcing’ seemed alien to many eye care professionals. Today, it's firmly part of many successful [...]

Technology Sep 6, 2023

Conducting a Cost-Benefit Analysis of BPO in Optometry

Business process outsourcing (BPO) has become an increasingly popular option for optometry practices looking to reduce costs and improve efficiency. [...]

Technology Aug 29, 2023

What to Know When Selecting a BPO Provider for Your Optometry Practice

Business process outsourcing (BPO) started in the supply chain world of manufacturing and is now becoming an integral part of [...]

Technology Aug 22, 2023

Successfully Transitioning to a BPO Model in Optometry

Business process outsourcing (BPO) involves contracting specialized external companies to handle essential business functions like billing, customer service,...

Virtual Staffing Aug 21, 2023

Be secure and compliant using BPO services for your eye care practice

To the uninitiated, all forms of outsourcing might seem alike. Virtual assistants, offshore teams, and business process outsourcing (BPO) might [...]

Technology Aug 18, 2023

The Role of Call Support in Patient Satisfaction

Patient satisfaction is paramount, and it holds equal significance in eye care. Providing exceptional eye clinic customer service goes beyond [...]

Technology Aug 16, 2023

How technology is boosting operational efficiency in optometry

Optometry is a tech-driven industry. After all, corrective lenses are technology. So it's baffling that some clinics are still buried [...]

Technology Aug 16, 2023

Why Your Optometry Needs a Booking Service?

In the digital age, convenience, and efficiency are paramount to meeting the expectations of modern patients. For optometrists, implementing a [...]

Technology Aug 14, 2023

Pros of Inbound Call Services for Optometrists

Effective communication is crucial to success for any business, and optometrists are no exception. One often overlooked but critical aspect [...]

Technology Aug 11, 2023

Operational Efficiency in Optometry: Seeing the Bigger Picture

Operational efficiency, a concept often touted in corporate boardrooms, is equally vital in an optometrist's clinic. And the reasons are [...]

Technology Aug 11, 2023

Streamlining Your Practice with Appointment Setting

As an optometrist, providing exceptional eye care to your patients is your top priority. However, efficiently managing appointments is crucial [...]

Technology Aug 9, 2023

Streamlining patient intake for eye care practices

Opening the doors to an optometry practice means having various processes in place. If your experience was anything like ours, [...]

Technology Aug 8, 2023

How to leverage outsourcing in your eye care practice

Outsourcing can increase revenue for your optometry practice. It can also improve its operational efficiency, reduce errors, and elevate the [...]

Technology Aug 1, 2023

Avoid outsourcing mistakes in optometry

Outsourcing can cut your admin costs by 30%. Or it can create a nightmare. Here are the corners you can't afford to cut.

Virtual Staffing Jul 28, 2023

Compliance and security in utilizing virtual assistants in optometry and ophthalmology

Whether you're hiring a full-time employee (FTE) or virtual assistant (VA), certain core aspects of compliance and security remain the [...]

Virtual Staffing Jul 25, 2023

How to Train Virtual Assistants for Your Eye Care Practice

Why would an optometrist hire virtual assistants from the Philippines? It's simple: value for money and fluency in English. With [...]

Virtual Staffing Jul 20, 2023

6 Best Practices for Managing Your Outsourced Customer Service Team

Many ODs are outsourcing tasks like scheduling appointments, billing, and other administrative tasks in order to focus healthcare professionals on [...]

Technology Jul 19, 2023

Ensuring Compliance and Security with Your Outsourced Customer Service Team

If you're like us, you didn't get a degree in ophthalmology or optometry because you were passionate about data security [...]

Virtual Staffing Jul 14, 2023

How outsourced customer service boosts patient satisfaction in optometry practices

Imagine an office of focused staff working diligently and providing friendly patient care. The hectic pace of administrative tasks like [...]

Virtual Staffing Jul 11, 2023

Busting myths: addressing concerns about customer service outsourcing in eye care

To be an optometrist or ophthalmologist, you need to understand the human eye. But, to run an eye care clinic, [...]

Virtual Staffing Jul 7, 2023

Weighing the Costs and Benefits of Outsourcing Customer Service in Optometry

We increased our revenue per patient by 33% because we took the phones out of the office. Understanding how missed [...]

Technology Jun 30, 2023

6 Irresistible Reasons Why Hiring Remote Workers Can Transform Your Optometry Business

I cut my non-doctor payroll by 30% and increased revenue by 33%. Remote workers made that possible. Here's exactly how.