Operations Dec 25, 2025 The Healthcare Front Desk Staffing Crisis: 2025 Data and Trends Healthcare front desk turnover reached 30-40% in 2024. Examine the data, underlying causes, and why traditional hiring approaches fail to resolve the crisis for multi-location groups.
Technology Dec 18, 2025 Missed Call Revenue Calculator for Healthcare Groups How much revenue is your multi-location healthcare group losing to missed calls? Use this calculator to find out.
Technology Dec 15, 2025 AI Receptionist vs. Virtual Front Desk vs. Answering Service: A Decision Framework for Healthcare Groups AI receptionist, virtual front desk, answering service—what's the difference? This decision framework helps multi-location healthcare groups choose the right...
Technology Dec 10, 2025 Multi-Location Healthcare Intake Solutions: The Complete Guide (2025) Multi-location healthcare groups lose $500,000-$1,500,000 annually to intake inefficiencies—and most don't know it. This guide provides the complete framework...
Technology Dec 9, 2025 The $1.2M Leak: How Multi-Location Healthcare Groups Lose Revenue to Missed Calls Multi-location healthcare groups lose an average of $1.2 million annually to missed calls. This data-driven analysis breaks down the math behind the revenue...
Virtual Staffing Jun 20, 2025 Overwhelmed and Understaffed? How a Virtual Team Fills the Gap Is your optometry practice currently overwhelmed and understaffed? If so, there's help available in the form of a virtual team [...]
Virtual Staffing Jun 17, 2025 5 Signs You're Ready to Scale Your Optometry Practice – and How a Virtual Assistant Team Can Get You There Faster Don't miss the signs that you're ready to scale your optometry practice. Check out the five indicators that you need [...]
Virtual Staffing Jan 30, 2025 How to Assess Your Staff to Ensure the Best Patient Care In optometry and ophthalmology practices, your staff isn't just your support—they're the face of your practice. From answering calls to [...]
Virtual Staffing Jan 28, 2025 How Trained Spanish-Speaking Staff Can Elevate Your Eye Care Practice Picture this: A Spanish-speaking patient calls your practice to report sudden eye pain or request an appointment, but the language [...]
Technology Jan 23, 2025 Ensuring Patient Satisfaction: How MyBCAT Helps You Build Loyalty and Trust For any eye care practice, patient satisfaction isn’t just about getting positive reviews—it’s the foundation of trust, loyalty, and long-term [...]
Technology Jan 21, 2025 When Every Second Counts: How MyBCAT Handles Emergencies for Your Practice Emergencies don’t wait for convenient times—they often come when your schedule is already packed, your team is stretched thin, and [...]
Virtual Staffing Dec 3, 2024 How to Reduce Administrative Costs in Optometry and Ophthalmology Practices Running a successful optometry or ophthalmology practice is about more than just providing excellent patient care. With rising costs, maintaining [...]
Virtual Staffing Dec 3, 2024 Streamlining Your Practice with Remote Staffing Running a busy optometry or ophthalmology practice means constantly juggling patient care and administrative tasks. What if you could focus [...]
Technology Apr 19, 2024 The Benefits of Optometry-Call Service Partnerships Did you know that efficient call management is integral to the success of optometry practices? Studies show that 80% of [...]
Technology Apr 17, 2024 Improving Optometry Practice with Call Service Support Efficient call service support can significantly enhance the operations of optometry practices. As the frontline of communication with patients, handling [...]
Technology Apr 15, 2024 Ways to Optimize Efficiency in Optometrist Offices According to recent studies, the demand for optometric services is expected to rise significantly in the coming years. As the [...]
Technology Apr 12, 2024 Communicating Better: Eye Customer Service Tips Have you ever wondered what sets exceptional customer service apart in optometry? Beyond the technical expertise and quality of care, [...]
Technology Mar 18, 2024 A Guide to Medical Receptionist Service for Optometry In the dynamic world of optometry, providing exceptional customer service is crucial for building a thriving practice. Many optometrists are [...]
Patient Experience Mar 15, 2024 Optometry Virtual Receptionist: Future Customer Service In the ever-evolving landscape of optometry, the integration of virtual receptionists is shaping the future of customer service. Optometry call [...]
Technology Mar 13, 2024 Elevate Patient Care with Eye Health Reception Services In the bustling realm of eye care, ensuring seamless patient experiences begins right at the reception. Our optometry call service [...]
Technology Mar 11, 2024 Handling Emergency Calls in Optometry Practice In the fast-paced world of optometry, efficiently handling emergency calls is paramount to providing exceptional patient care. Whether it's a [...]
Technology Feb 20, 2024 Optometry Access: Elevating Patient Care Unlocking the full potential of patient access and care, eye care call Support in Georgia takes center stage, offering a [...]
Virtual Staffing Feb 19, 2024 Optometry Care: Answering Service Advantages Navigating the fast-paced world of optometry requires innovative solutions to ensure excellent patient care, especially when scheduling an optometrist...
Technology Feb 15, 2024 Decoding Optometry Call: Virtual vs. Traditional Optometry virtual receptionists in Georgia redefine patient care by offering modern solutions to streamline your practice operations. As you contemplate [...]
Technology Feb 12, 2024 Optometry Call: Choosing Patient-Centric Support Elevating the patient experience begins with the right call support model, and optometrists' inbound call services redefine how optometry clinics [...]
Technology Jan 23, 2024 Leveraging Technology for Streamlined Call Support Leveraging technology is becoming increasingly crucial in enhancing eye clinic customer service. In an age where efficiency and accuracy are [...]
Technology Jan 22, 2024 Handling Challenging Customer Service Situations Handling challenging customer service situations is an inevitable aspect of any business, particularly in the healthcare sector. It requires patience, [...]
Technology Jan 12, 2024 Measuring and Enhancing Customer Satisfaction Measuring and enhancing customer satisfaction is crucial for the success of any service-oriented business, especially in healthcare sectors like optometry....
Technology Jan 10, 2024 The Importance of Timely Appointment Scheduling Timely appointment scheduling is a fundamental aspect of any successful healthcare practice. It is not just about filling the calendar [...]
Technology Dec 22, 2023 Optimizing Patient Care: Optometry Reception Solutions Navigating the day-to-day operations of an optometry office requires a seamless approach to patient communication and management. Eye health reception [...]
Technology Dec 20, 2023 Optometrist Call Management: A Key to Patient Service Effective optometrist call management is crucial for any eye care practice aiming to deliver outstanding patient service. It's the backbone [...]
Technology Dec 18, 2023 Optometry Call Services Enhance Customer Experience In the world of optometry, where first impressions are vital, eye clinic customer service can truly make or break the [...]
Technology Dec 15, 2023 Enhance Your Eye Clinic’s Service with Call Answering In this fast-paced world, maintaining an efficient and responsive clinic can set your optometry practice apart. Optometry answering service is [...]
Technology Nov 28, 2023 Vision Clinic Call Management: Tips for Success Efficient call management is the cornerstone of a thriving vision clinic. As the first point of contact for patients, your [...]
Technology Nov 27, 2023 Benefits of a Call Center for Eye Care Professionals In the dynamic world of eye care, where precision and patient-centric service are paramount, finding the right balance can be [...]
Technology Nov 22, 2023 Streamlining Insurance Claim Processing for Optometric Practices Insurance claims are a drag. They slow down almost every step of eye care from dealing with the insurance company [...]
Technology Nov 16, 2023 Optometry Reception: Elevating Patient Experience The rapidly evolving healthcare landscape has amplified the need for optometrists to provide superior patient experiences. Amid this backdrop, the [...]
Technology Nov 16, 2023 Unlocking Efficient Inventory Management Strategies for Optometry Products Like other small businesses, many optometric practices do not track optical inventory, or it's a manual inventory management process. It's [...]
Technology Nov 14, 2023 Optometry Calls: Expert 24/7 Virtual Reception In the fast-paced world of optometry, patient service should never lag. Enter the world of optometry virtual receptionists in Georgia. [...]
Technology Nov 13, 2023 The Complete Guide to Running a Private Optometric Practice Defining success in private practice ownership is a personal journey that reflects an individual's unique vision and professional aspirations. As [...]
Technology Nov 10, 2023 Strategies to Uphold Legal and Regulatory Compliance in Optometry Legal and regulatory compliance is usually a fairly unexciting aspect of an optometry business. Yet, it’s a really really important [...]
Technology Nov 9, 2023 Preserving Your Work-Life Balance While Managing an Optometry Practice For optometrists, the demands of patient care, clinic management, and a thousand different things can be overwhelming and often overshadows [...]
Technology Nov 8, 2023 Crafting a Financially Sustainable Future for Your Optometry Practice In order for your practice to grow and thrive, it has to be profitable, efficient, and still able to provide [...]
Technology Nov 7, 2023 Effective Hiring and Training Strategies for Optometrists Staffing an optometry clinic with talented team members is one of the most important investments you can make for your [...]
Technology Nov 2, 2023 Measuring and optimizing patient production for optometric practices Patient production measures the overall volume of patients and the associated revenue generation. It can be the difference between a [...]
Technology Nov 1, 2023 What to Know About Joining an Optometric Buying Group Optometric alliances or buying groups are a useful tool for private optometry practices. They are organizations for eye care professionals, [...]
Technology Oct 31, 2023 Starting an Optometric Practice 101 Starting an optometric practice is a blend of excitement, fear, and meticulous planning to help prepare for the unknown. For [...]
Technology Oct 26, 2023 Take Every Step to Improve the Patient Experience Running an eye clinic can lead to hectic moments. Amid this hectic environment, operators must uphold the experience they create [...]
Technology Oct 24, 2023 Are Administrative Functions Hurting Your Practice? A successful optometry practice results from strong eye care services. However, as a customer service outsourcing provider in Marietta, Georgia, [...]
Technology Oct 21, 2023 Taming the Review Beast: Managing Online Reputations in Optometry Online reviews and ratings hold tremendous influence over an optometry practice's reputation and ability to attract new patients. Over 72% [...]
Technology Oct 20, 2023 Better Call Support for Your Optometry Practice Call support matters when crafting a more efficient optometry practice. Conversations, many of them are lengthy, between your office and [...]
Technology Oct 18, 2023 Maintaining Client Relations in Your Optometry Practice Eye care professionals consistently see recurring patients. Even as a customer service outsourcing Provider in Marietta, Georgia, we understand that [...]
Virtual Staffing Oct 18, 2023 Standing Out in a Crowded Market: Strategic Positioning for Optometry Practices In a market that can often be competitive and saturated, optometry clinics face the challenge of standing out. It is [...]
Technology Oct 17, 2023 Joining an Optometric Management Service Organization The healthcare industry is witnessing a significant expansion, underscored by the growth in the global eye care market, which reached [...]
Technology Oct 16, 2023 Management Tips to Simplify the Optometric Administrative Workload The operational efficiencies of your optometry practice are integral to the overall success and growth of your practice. An efficient [...]
Technology Oct 5, 2023 How AI is Streamlining Processes in Eye Care Like the rest of the world, eye care is being impacted by the opportunities and promises of AI. Throughout the [...]
Technology Oct 4, 2023 The Optometric Practice Valuation Guide for Buyers and Sellers Figuring out how much an eye care business is worth can be complicated. There are lots of ways to look [...]
Technology Oct 3, 2023 Guide for Selling Your Optometry Practice The process of selling an optometry practice involves multiple layers of preparation and execution. From initial assessments to legal considerations, [...]
Technology Oct 2, 2023 Why Capture Rate Matters for Every Optometry Business In an optometry practice, the capture rate is one of the most crucial metrics to track for ongoing business success. [...]
Technology Sep 27, 2023 Is AI Investment Worth It for Your Optometry Clinic? Optometry clinics can enhance operational efficiency and elevate patient care by integrating artificial intelligence (AI) systems. To grasp just how [...]
Technology Sep 25, 2023 Ideal Labor Costs for Optometry Offices Finding the sweet spot for labor costs is crucial for maintaining a successful optometry practice. Balancing quality patient care with [...]
Technology Sep 25, 2023 Navigating the Ethical Maze for AI in Ophthalmology and Optometry The adoption of Artificial Intelligence (AI) in healthcare is not just a technological advancement but also an ethical journey. In [...]
Technology Sep 22, 2023 Embracing Cultural Sensitivity in Optometry Care Cultural sensitivity provides exceptional customer service no matter what business you provide. Acknowledging and respecting cultural differences is crucial...
Technology Sep 21, 2023 Evaluating the effectiveness of your optometry growth strategy Are you an optometrist or ophthalmologist seeking to grow your practice but need to know which metrics indicate progress? You're [...]
Technology Sep 20, 2023 AI Is Your Secret Weapon For Efficiency In Your Eye Care Clinic Though the term 'revolutionary' is often overused, its application to AI's influence in healthcare, especially in eye care clinics, is [...]
Technology Sep 20, 2023 Vital Role of Inbound Call Services for Optometrists The significance of seamless patient communication cannot be overstated. Optometrists inbound call services in Georgia are pivotal in enhancing patient [...]
Technology Sep 18, 2023 Enhancing Patient Communication in Your Eye Clinic Effective patient communication is paramount for building trust, ensuring satisfaction, and fostering long-term relationships. Elevating eye clinic customer...
Technology Sep 18, 2023 Patient retention and acquisition strategies for your optometry practice Top-performing practices often attribute their high patient retention rates to several key elements: Personalized care where every patient feels recognized...
Technology Sep 12, 2023 Scaling up operations to grow your eye care clinic Every eye care clinic owner is looking forward to it – the moment when their practice really starts to take [...]
Technology Sep 7, 2023 Outsourcing As a Business Growth Strategy for Eye Care Clinics A decade ago, the word 'outsourcing’ seemed alien to many eye care professionals. Today, it's firmly part of many successful [...]
Technology Sep 6, 2023 Conducting a Cost-Benefit Analysis of BPO in Optometry Business process outsourcing (BPO) has become an increasingly popular option for optometry practices looking to reduce costs and improve efficiency. [...]
Technology Aug 29, 2023 What to Know When Selecting a BPO Provider for Your Optometry Practice Business process outsourcing (BPO) started in the supply chain world of manufacturing and is now becoming an integral part of [...]
Technology Aug 22, 2023 Successfully Transitioning to a BPO Model in Optometry Business process outsourcing (BPO) involves contracting specialized external companies to handle essential business functions like billing, customer service,...
Virtual Staffing Aug 21, 2023 Be secure and compliant using BPO services for your eye care practice To the uninitiated, all forms of outsourcing might seem alike. Virtual assistants, offshore teams, and business process outsourcing (BPO) might [...]
Technology Aug 18, 2023 The Role of Call Support in Patient Satisfaction Patient satisfaction is paramount, and it holds equal significance in eye care. Providing exceptional eye clinic customer service goes beyond [...]
Technology Aug 16, 2023 How technology is boosting operational efficiency in optometry Optometry is a tech-driven industry. After all, corrective lenses are technology. So it's baffling that some clinics are still buried [...]
Technology Aug 16, 2023 Why Your Optometry Needs a Booking Service? In the digital age, convenience, and efficiency are paramount to meeting the expectations of modern patients. For optometrists, implementing a [...]
Technology Aug 14, 2023 Pros of Inbound Call Services for Optometrists Effective communication is crucial to success for any business, and optometrists are no exception. One often overlooked but critical aspect [...]
Technology Aug 11, 2023 Operational Efficiency in Optometry: Seeing the Bigger Picture Operational efficiency, a concept often touted in corporate boardrooms, is equally vital in an optometrist's clinic. And the reasons are [...]
Technology Aug 11, 2023 Streamlining Your Practice with Appointment Setting As an optometrist, providing exceptional eye care to your patients is your top priority. However, efficiently managing appointments is crucial [...]
Technology Aug 9, 2023 Streamlining patient intake for eye care practices Opening the doors to an optometry practice means having various processes in place. If your experience was anything like ours, [...]
Technology Aug 8, 2023 How to leverage outsourcing in your eye care practice Outsourcing can increase revenue for your optometry practice. It can also improve its operational efficiency, reduce errors, and elevate the [...]
Technology Aug 1, 2023 Avoid outsourcing mistakes in optometry "As the nation's population continues to grow, there are fewer doctors graduating from optometry school and more insured patients, leading [...]
Virtual Staffing Jul 28, 2023 Compliance and security in utilizing virtual assistants in optometry and ophthalmology Whether you're hiring a full-time employee (FTE) or virtual assistant (VA), certain core aspects of compliance and security remain the [...]
Virtual Staffing Jul 25, 2023 How to Train Virtual Assistants for Your Eye Care Practice Why would an optometrist hire virtual assistants from the Philippines? It's simple: value for money and fluency in English. With [...]
Virtual Staffing Jul 20, 2023 6 Best Practices for Managing Your Outsourced Customer Service Team Many ODs are outsourcing tasks like scheduling appointments, billing, and other administrative tasks in order to focus healthcare professionals on [...]
Technology Jul 19, 2023 Ensuring Compliance and Security with Your Outsourced Customer Service Team If you're like us, you didn't get a degree in ophthalmology or optometry because you were passionate about data security [...]
Virtual Staffing Jul 14, 2023 How outsourced customer service boosts patient satisfaction in optometry practices Imagine an office of focused staff working diligently and providing friendly patient care. The hectic pace of administrative tasks like [...]
Virtual Staffing Jul 11, 2023 Busting myths: addressing concerns about customer service outsourcing in eye care To be an optometrist or ophthalmologist, you need to understand the human eye. But, to run an eye care clinic, [...]
Virtual Staffing Jul 7, 2023 Weighing the Costs and Benefits of Outsourcing Customer Service in Optometry We increased our revenue per patient by 33% because we took the phones out of the office. Understanding how missed [...]
Technology Jun 30, 2023 6 Irresistible Reasons Why Hiring Remote Workers Can Transform Your Optometry Business Feeling Stretched Thin? Battling Rising Inflation? Enter Remote Workers: The Game Changer You're not alone if your optometry business in [...]