Articles tagged "Multi Location"

85 articles

Patient Access Operations Aug 19, 2026

Standardize Before Centralizing Optometry Scheduling

How multi-location optometry groups standardize appointment types, metrics, and reporting before centralizing scheduling, plus a phased rollout plan.

By Ankit Patel

Patient Access Operations Aug 16, 2026

Diagnose Missed-Call Routing Across Optometry Sites

A local diagnostic for multi-location optometry groups to document missed-call paths, define call measures, and review routing options.

By Ankit Patel

Patient Care Jul 29, 2026

Urgent Care Call Volume Management Multi-Location

Urgent care call volume management multi-location groups need centralized triage, SLA calibration, and reporting across urgent care networks.

By Ankit Patel

Operations Jul 28, 2026

Dermatology Patient Access Operations for Multi-Site Clinics

Dermatology patient access operations multi-site clinics need standardized triage, scheduling, QA, and reporting across growing enterprise platforms.

By Ankit Patel

Technology Jul 27, 2026

Optometry Front Office Standardization for Groups

A practical guide to standardizing front-office workflows across multi-location optometry groups without erasing local judgment.

By Ankit Patel

Operations Jul 26, 2026

Vendor Evaluation Criteria for Patient Access Outsourcing

A practical vendor evaluation framework for multi-location healthcare groups outsourcing patient access operations.

By Ankit Patel

Operations Jul 25, 2026

Enterprise Front Office Consolidation Change Management

Front office consolidation change management playbook for multi-location healthcare groups standardizing access, training, QA, and reporting.

By Ankit Patel

Operations Jul 24, 2026

Enterprise Patient Access Center Plan

A practical implementation plan for centralized patient access across multi-location healthcare groups.

By Ankit Patel

Technology Jul 23, 2026

Multi-Location Veterinary Appointment Reminders Playbook

Multi-location veterinary appointment reminders playbook for enterprise teams standardizing outreach, QA, consent, and reporting across 3+ locations.

By Ankit Patel

Operations Jul 22, 2026

HIPAA Cloud Practice Management

A practical HIPAA guide for multi-location healthcare groups evaluating cloud practice management systems and support partners.

By Ankit Patel

Patient Care Jul 21, 2026

Recall Compliance Tracking for Multi-Location Healthcare

Learn how multi-location healthcare groups can implement consistent recall compliance tracking across all sites while meeting federal requirements.

By Ankit Patel

Patient Care Jul 20, 2026

Building a Recall Workflow for Multi-Location Practices

Build a scalable patient recall workflow across multiple healthcare locations with centralized coordination and consistent outreach.

By Ankit Patel

Technology Jul 19, 2026

Veterinary Practice Technology for Multi-Location Groups

How COOs and operations leaders at veterinary groups with 3+ locations can evaluate and implement practice technology for scalable growth.

By Ankit Patel

Technology Jul 18, 2026

Missed Calls and Dental Revenue: The Hidden Cost

Learn how missed phone calls silently drain dental practice revenue. Discover the true cost per unanswered call and strategies to capture patient opportunities.

By Ankit Patel

Operations Jul 17, 2026

Multi-Location DSO KPIs for Enterprise Operators

Use this multi-location dso kpis playbook to align access, recall, QA, integrations, and EBITDA impact across enterprise DSO operations at scale.

By Ankit Patel

Operations Jul 16, 2026

Contact Center QA Scorecards for DSOs

Build a healthcare-specific QA scorecard for DSO contact centers with scheduling, courtesy, privacy, calibration, and reporting.

By Ankit Patel

Technology Jul 15, 2026

DSO Centralized Scheduling Benchmarks

DSO centralized scheduling benchmarks for multi-location leaders standardizing access, reporting variance, and calibrating SLAs across dental groups.

By Ankit Patel

Operations Jul 14, 2026

Reporting Dashboard Multi-Site Healthcare Operations

Reporting dashboard multi-site healthcare operations teams use to standardize KPIs, centralize oversight, and support SLA calibration across growing groups.

By Ankit Patel

Operations Jul 13, 2026

Centralized Scheduling Rollout for Multi-Location Practices

Centralized scheduling rollout multi-location practices playbook for COOs. Standardize access, govern change, and support EBITDA across 3+ locations.

By Ankit Patel

Patient Care Jul 10, 2026

After-Hours Medical Answering SLA for Groups

After-hours medical answering SLA playbook for group practices. Standardize multi-location coverage, triage, QA, and escalation across 3+ sites.

By Ankit Patel

Operations Jul 9, 2026

Patient Access Center Metrics for Healthcare Executives

Patient access center metrics healthcare executives can use to standardize access, centralize reporting, and improve oversight across multi-location groups.

By Ankit Patel

Operations Jul 8, 2026

Front Desk Outsourcing for Multi-Location Practices

Front desk outsourcing multi-location practices playbook for COOs. Standardize coverage, centralize reporting, and support EBITDA visibility.

By Ankit Patel

Operations Jul 7, 2026

Healthcare Call Center Outsourcing for Multi-Location

Healthcare call center outsourcing for multi-location groups: how COOs standardize intake, BAAs, routing, and QA across every site without site-level drift.

By Ankit Patel

Patient Care Jul 6, 2026

Recall Program KPI for Healthcare Operators

Recall program KPI guide for healthcare operators managing 3+ locations. Standardize dashboards, centralize reporting, and support cleaner EBITDA decisions.

By Ankit Patel

Technology Jul 3, 2026

DSO Patient Recall Workflow Standardization

How DSOs standardize patient recall workflows across multiple locations with centralized rules, risk-based cohorts, and enterprise reporting.

By Ankit Patel

Technology Jul 2, 2026

Optometry Recall Automation for Multi-Location Groups

Enterprise playbook for optometry recall automation multi-location groups. Standardize workflows, centralize reporting, and protect EBITDA.

By Ankit Patel

Technology Jun 26, 2026

Dental Group Workflow Standardization for DSOs

Learn how multi-location dental groups standardize workflows across locations. Framework for COOs and VPs managing DSO operations at scale.

By Ankit Patel

Technology Jun 25, 2026

Lead Capture Phone Systems for Multi-Location Dental Groups

How DSOs and multi-location dental groups build phone infrastructure for consistent lead capture across sites. Centralization, compliance, and integration.

By Ankit Patel

Patient Care Jun 23, 2026

Automated Patient Recall System for Multi-Location Groups

Deploy an automated patient recall system across 3+ locations. Centralized workflows, multi-channel outreach, and portfolio-level visibility for healthcare

By Ankit Patel

Patient Care Jun 22, 2026

Patient Win-Back Strategy for Enterprise Groups

Patient win-back strategy for enterprise practice groups: centralize reactivation, segment outreach, and standardize recall across multi-location care.

By Ankit Patel

Operations Jun 18, 2026

DSO Call Center KPI Benchmarks for Enterprise Healthcare

Learn which call center KPIs matter most for DSOs and multi-location healthcare groups, plus how to benchmark performance across your network.

By Ankit Patel

Operations Jun 17, 2026

DSO Change Management: Centralize Intake Without Disruption

Learn how DSOs can centralize patient intake across multiple locations using proven change management strategies that minimize disruption and staff resistance.

By Ankit Patel

Operations Jun 16, 2026

Multi-Location Dental Group Call Center RFP Checklist

Evaluation checklist for multi-location dental groups building a call center RFP. Covers scope, compliance, vendor criteria, and implementation planning.

By Ankit Patel

Operations Jun 16, 2026

DSO Centralized Patient Scheduling: Operations Playbook

A comprehensive playbook for DSO operations leaders implementing centralized patient scheduling across multiple locations.

By Ankit Patel

Operations Jun 9, 2026

Enterprise HIPAA and SOC2 Compliance for Patient Access

How multi-location healthcare groups align patient access operations with HIPAA and SOC2 requirements through centralized governance and vendor oversight.

By Ankit Patel

Business Jun 4, 2026

Optometry Practice Brokers: How to Choose One

Learn how to evaluate optometry practice brokers, understand fee structures, and determine when your multi-location group may benefit from handling

By Ankit Patel

Technology Jun 3, 2026

Healthcare Scheduling Software Comparison 2026: Enterprise

Evaluate healthcare appointment scheduling software for multi-location groups. Framework for COOs comparing platforms at scale across DSO and PE-backed

By Ankit Patel

Operations Jun 2, 2026

Front Desk Efficiency Metrics for Medical Practices

Track front desk efficiency metrics across your healthcare network. KPIs for registration, eligibility, and collections at enterprise scale.

By Ankit Patel

Operations May 30, 2026

Phone Call Handling for Multi-Location Dental Groups

Standardize phone call handling across your dental group with enterprise protocols for greetings, holds, transfers, training, and QA monitoring at scale.

By Ankit Patel

Operations May 29, 2026

After-Hours Medical Answering Service Benefits at Scale

Discover how multi-location healthcare groups standardize after-hours answering across 3+ sites with centralized coverage, consistent patient experience, and

By Ankit Patel

Operations May 7, 2026

Multi-Location Dental Group Call Center RFP: The

Complete RFP framework for multi-location dental groups evaluating call center vendors. Includes scoring criteria, SLA benchmarks, and integration

By Ankit Patel

Business May 5, 2026

How to Choose an Optometry Practice Broker for

Enterprise guide for COOs and VPs of Operations on selecting an optometry practice broker for 3+ location groups. Due diligence framework, fee structures, and

By Ankit Patel

Enterprise May 4, 2026

DSO Call Center KPI Benchmarks: Enterprise Healthcare

Enterprise healthcare groups need clear KPI benchmarks to measure call center performance. Get the 2026 standards for answer rates, abandonment, and conversion.

By Ankit Patel

Compliance May 1, 2026

Enterprise Healthcare Patient Access Compliance: HIPAA and

How enterprise healthcare groups with 3+ locations can build HIPAA and SOC2 compliant patient access operations with centralized controls, BAA requirements,

By Ankit Patel

Business Apr 29, 2026

Optometry Practice Appraisal Process for Multi-Location

How multi-location optometry groups standardize the appraisal process across portfolios. Covers EBITDA methodology, operational metrics, and PE buyer

By Ankit Patel

Business Apr 27, 2026

Optometrist Business Plan Template for Multi-Location Groups

Enterprise business plan framework for optometry groups managing 3+ locations. Covers financial modeling, operational standardization, and PE-ready

By Ankit Patel

Operations Apr 24, 2026

Optometry Coding and Billing Optimization for Multi-Location Groups

How multi-location optometry groups standardize coding, reduce denial rates by 20-30%, and capture $50K+ per site through centralized billing optimization.

By Ankit Patel

Business Apr 23, 2026

Optometry Practice Financing Loan Options for

A financing playbook for multi-location optometry groups and PE-backed platforms. Compare SBA 7(a), conventional loans, and strategic debt structures for

By Ankit Patel

Operations Apr 21, 2026

Optometry Answering Service ROI: Measuring Returns Across

Multi-location optometry groups achieve measurable ROI from answering services through standardized call handling, reduced missed appointments, and

By Ankit Patel

Operations Apr 20, 2026

Optometry Front Desk Outsourcing vs Virtual Assistant:

Multi-location optometry groups face a critical choice: front desk outsourcing or virtual assistants? Compare costs, scalability, and ROI for 3+ location

By Ankit Patel

Operations Apr 19, 2026

Optometry Credentialing Checklist for Insurance Panels

Complete credentialing checklist for multi-location optometry groups. Standardize insurance panel enrollment across 3+ locations to protect revenue and accelerate provider onboarding.

By Ankit Patel

Operations Apr 15, 2026

Optometry Virtual Assistant for Multi-Location Practices:

Learn how multi-location optometry groups deploy virtual assistants to standardize patient access, reduce missed calls by 60%, and scale operations across 3+

By Ankit Patel

Business Apr 14, 2026

How Multi-Location Optometry Groups Centralize Accounting

Learn how multi-location optometry groups centralize accounting operations to reduce revenue leakage, standardize reporting, and improve EBITDA margins across

By Ankit Patel

Technology Apr 13, 2026

Dental Software Integrations: Multi-Location Framework for

Learn how multi-location dental groups standardize software integrations across 10+ practices. Get the framework DSOs use for EHR, PMS, and imaging unification.

By Ankit Patel

Technology Mar 17, 2026

Centralized Scheduling for Dental Offices: DSO Operations

Learn how DSOs and multi-location dental groups implement centralized scheduling to boost efficiency, reduce no-shows, and standardize patient access across

By Ankit Patel

Operations Mar 16, 2026

Enterprise Call Answering for Healthcare: Multi-Location

How multi-location healthcare groups achieve 95%+ answer rates with enterprise call answering. Framework for DSOs, PE-backed groups, and 3+ location networks.

By Ankit Patel

Patient Experience Mar 13, 2026

Patient Reactivation Campaigns at Scale: A Multi-Location

Learn how multi-location healthcare groups run patient reactivation campaigns at scale. Centralized workflows, KPIs, and ROI benchmarks for 3+ location

By Ankit Patel

Enterprise Mar 12, 2026

Centralized RCM for Multi-Location Healthcare Groups

Multi-location healthcare groups that centralize RCM cut denial rates by 40-60% and reduce days in AR to under 35. Learn the implementation framework here.

By Ankit Patel

Enterprise Mar 11, 2026

Healthcare Staffing Ratios and Patient Access: How Multi-Location Groups Optimize Both

Learn how multi-location healthcare groups calibrate staffing ratios to maximize patient access. Includes FTE formulas, benchmarks, and EBITDA impact data.

By Ankit Patel

Enterprise Mar 10, 2026

DSO Change Management Framework for Patient Access Teams

DSO change management framework for centralizing patient access. Reduce 70% failure rates with phased implementation across multi-location groups.

By Ankit Patel

Enterprise Mar 9, 2026

EHR PMS Integration Centralized Scheduling Enterprise

How enterprise healthcare groups integrate EHR and PMS systems for centralized scheduling. Includes ROI framework and implementation guide for 3+ locations.

By Ankit Patel

Enterprise Mar 6, 2026

Patient Access Center RFP Vendor Checklist Enterprise

Use this enterprise RFP checklist to evaluate patient access center vendors with structured scoring frameworks, SLA benchmarks, and compliance criteria.

By Ankit Patel

Enterprise Mar 5, 2026

Multi-Location Call Center QA Calibration Healthcare

Multi-location healthcare QA calibration framework for DSOs and medical groups. Standardize call scoring across sites with proven calibration methods.

By Ankit Patel

Enterprise Mar 4, 2026

SOC2 Medical Answering Service Enterprise Healthcare

Evaluate SOC2-certified medical answering services for enterprise healthcare with compliance frameworks, audit criteria, and vendor benchmarks.

By Ankit Patel

Practice Growth Feb 19, 2026

Reducing Patient Churn in Healthcare at Scale

Multi-location healthcare groups lose millions to patient churn. Learn proven strategies to reduce attrition across 3+ locations with centralized systems.

By Ankit Patel

Enterprise Feb 15, 2026

DSO Patient Retention Strategy: Scaling to 10+ Locations

DSOs with 10+ locations build retention systems that achieve 80%+ recall rates. Centralized tech and standardized workflows.

By Ankit Patel

Enterprise Feb 13, 2026

Multi-Location Healthcare EBITDA: Retention Protects Margins

10% retention improvement can add 1-2 turns to EBITDA multiple. How patient retention impacts multi-location healthcare value.

By Ankit Patel

Enterprise Feb 12, 2026

Centralized Patient Recall for Multi-Location Healthcare

Implementation guide for centralizing patient recall. Tech, workflows, and governance for 80%+ recall rates.

By Ankit Patel

Enterprise Feb 9, 2026

Scaling Optometry Network Operations: 5 to 50 Locations

Playbook for scaling optometry networks from 5 to 50+ locations. Tech, staffing, and retention strategies.

By Ankit Patel

Enterprise Feb 7, 2026

Multi-Location No-Show Reduction: Network Standardization

Standardize no-show reduction across multi-location networks. Protocols that achieve sub-10% no-show rates.

By Ankit Patel

Practice Growth Feb 4, 2026

Reactivation Call Centers for Multi-Location Medical Groups

Multi-location medical groups recover 20-30% of dormant patients through centralized reactivation call centers. Learn the metrics, staffing models, and ROI.

By Ankit Patel

Case Study Jan 21, 2026

Optometry Case Study: 95%+ Answer Rate for Regional Group

See how a regional optometry group went from 72% to 95% answer rate, adding 44% more new patients and $787,000 in annual revenue. Full case study with results.

By Ankit Patel

Operations Jan 20, 2026

90-Day Integration Playbook for Healthcare Acquisitions: The Intake Sprint

Week-by-week guide for integrating patient intake operations after healthcare practice acquisition. Tactical playbook for PE operating partners and DSO integration teams.

By Ankit Patel

Operations Jan 19, 2026

Veterinary Call Service Texas | Multi-Location Solutions

Texas veterinary call services built for multi-location groups. Explore 24/7 triage, emergency protocols, and regional intake strategies for growing practices.

By Ankit Patel

Operations Jan 18, 2026

Dental Answering Service California | DSO Solutions

California DSOs face unique intake challenges from multilingual demand to high competition. Learn how HIPAA-compliant answering services solve them at scale.

By Ankit Patel

Growth Jan 17, 2026

Revenue Per Call Benchmarks for Healthcare Groups (2025)

2025 revenue per call benchmarks: Dental $47, Optometry $38, Veterinary $78. Original research from 150+ multi-location healthcare groups reveals ROI.

By Ankit Patel

Operations Jan 16, 2026

After-Hours Veterinary Call Management: 4 Proven Models

Compare four after-hours veterinary call models including DVM on-call, answering service, hybrid, and AI triage to find the best fit for your group.

By Ankit Patel

Operations Jan 15, 2026

Centralized vs Distributed Intake for Healthcare Groups

Strategic framework for choosing centralized, distributed, or hybrid intake models. Make the right decision for your multi-location healthcare group.

By Ankit Patel

Operations Jan 14, 2026

Optometry Retail and Clinical Intake: A Dual Guide

Discover how multi-location optometry groups unify retail and clinical intake workflows to boost capture rates and streamline patient scheduling.

By Ankit Patel

Operations Jan 13, 2026

Multi-Location Intake KPI Dashboard With Key Benchmarks

10 essential intake KPIs for multi-location healthcare with industry benchmarks. Track answer rates, conversion, and more for dental, optometry, and vet.

By Ankit Patel

Technology Jan 11, 2026

The Human + AI Hybrid Model: Why 'Both' Beats 'Either/Or' in Healthcare Intake

AI excels at routine scheduling but fails on complex calls. Human-only services are expensive at scale. The hybrid model routes the right calls to the right handler. Here's how it works.

By Ankit Patel

Case Study Jan 10, 2026

DSO Case Study: 81% Fewer Missed Calls Across 15 Locations

See how a 15-location DSO recovered $108,000/month by reducing missed calls 81%. Real metrics and 90-day implementation timeline for dental groups.

By Ankit Patel

Operations Jan 9, 2026

Veterinary Emergency Triage: Phone Protocols That Save Lives and Staff Time

A complete phone triage protocol framework for multi-location veterinary groups. Includes decision trees for 15 common scenarios, staff training guidelines, and after-hours integration.

By Ankit Patel

Operations Dec 25, 2025

Healthcare Front Desk Staffing Crisis: 2025 Data Report

Front desk turnover disrupts patient access across multi-location healthcare groups. Learn the operating causes, costs, and resilient staffing options.

By Ankit Patel

Operations Dec 10, 2025

Multi-Location Healthcare Intake Solutions: Full Framework

A practical framework for multi-location healthcare groups evaluating centralized, distributed, or hybrid patient intake operations.

By Ankit Patel

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